Mallory Alonzo

• Trained new team members on procedures, customer service expectations, and operating practices.
• Resolved customer concerns promptly to support positive guest experiences and service recovery.
• Completed paper work, cash outs for FOH bar, servers and utility staff, and balanced the safe.

• Prepared cocktails, beer, and wine orders with consistent portion control and presentation.
• Served guests promptly while maintaining accurate tab processing and payment handling.
• Monitored customer needs and resolved service concerns professionally.
• Restocked bar supplies, garnishes, and glassware to support smooth service.
• Maintained clean bar areas, sanitized equipment, and followed food safety standards.
• Managed opening and closing duties, including setup, cleanup, and cash reconciliation.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

FESWALOP

• Delivered attentive cocktail service while maintaining polished guest experience in fine-dining environment.
• Recommended wines, spirits, and signature drinks using strong menu and pairing knowledge.
• Supported high-volume shifts by prioritizing tasks and maintaining efficiency during peak service periods.
• Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages and food to guests.
• Demonstrated exceptional multitasking abilities under high-pressure situations while delivering outstanding customer service consistently.