Mallory Bland
Lab Technician
Martinez ,GA
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Lab Technician
Morgan Advanced Materials
Augusta, GA
05.2019 - Current
- Interpret and document results of tests into active databases and communicated results to internal customers
- Perform testing and quality control using approved laboratory procedures and instrumentation
- Maintain documentation on tests performed in lab
- Carry out day-to-day duties accurately and efficiently
- Track collected samples by initialing, dating and noting times of collection
- Process samples according to priority and documented results
- Prepare samples for shipping
Lab Technician
Peak Employment Solutions
Augusta , GA
01.2018 - 05.2019
- Tracked collected samples by initialing, dating and noting times of collection
- Interpreted and documented results of tests into active databases and communicated results to internal customers
- Performed testing and quality control using approved laboratory procedures and instrumentation
- Maintained documentation on tests performed in lab
- Processed samples according to priority and documented results
- Carried out day-to-day duties accurately and efficiently
Administrative Assistant
Peak Employment Solutions
Augusta , GA
02.2017 - 12.2017
- Answered multi-line phone system, routing calls, delivering messages to staff
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Communicated professionally with colleagues and clients
- Effective liaison between customers and internal departments
- Delivered prompt service to prioritize customer needs
- Promptly responded to inquiries and requests from prospective customers
- Provided ongoing guest service
- Completed accurate order entry and data verification using an ERP system (JD Edwards E1)
Cashier
Zaxby’s
Thomson, GA
08.2016 - 02.2017
- Answered questions about store policies and addressed customer concerns
- Collected and authorized payments of guests
- Worked flexible schedule and extra shifts to meet business needs
- Stocked, tagged and displayed merchandise as required
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked closely with shift manager to solve problems and handle customer concerns
Service Desk Associate
Kmart
Statesboro, GA
10.2014 - 08.2016
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Cross-trained and provided backup support for organizational leadership
- Trained new personnel regarding company operations, policies and services
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Processed customer refunds and exchanges according to established guidelines
- Tallied cash drawer at beginning and end of each work shift
- Welcomed customers and helped determine their needs
- Worked closely with shift manager to solve problems and handle customer concerns
Education
Bachelors Of Business Administration - Management Information Systems
Georgia Southern University
Statesboro, GA 08.2012 - 05.2016
Associated Of Arts - General Studies
East Georgia State College
Statesboro, GA 01.2012 - 07.2012
Skills
Flexible and Adaptable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lab Technician
Morgan Advanced Materials
05.2019 - Current
Lab Technician
Peak Employment Solutions
01.2018 - 05.2019
Administrative Assistant
Peak Employment Solutions
02.2017 - 12.2017
Cashier
Zaxby’s
08.2016 - 02.2017
Service Desk Associate
Kmart
10.2014 - 08.2016
Bachelors Of Business Administration - Management Information Systems
Georgia Southern University
08.2012 - 05.2016
Associated Of Arts - General Studies
East Georgia State College
01.2012 - 07.2012
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