Mallory Bland
Lab Technician
Martinez ,GA
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Lab Technician
Morgan Advanced Materials
Augusta, GA
05.2019 - Current
- Interpret and document results of tests into active databases and communicated results to internal customers
- Perform testing and quality control using approved laboratory procedures and instrumentation
- Maintain documentation on tests performed in lab
- Carry out day-to-day duties accurately and efficiently
- Track collected samples by initialing, dating and noting times of collection
- Process samples according to priority and documented results
- Prepare samples for shipping
Lab Technician
Peak Employment Solutions
Augusta , GA
01.2018 - 05.2019
- Tracked collected samples by initialing, dating and noting times of collection
- Interpreted and documented results of tests into active databases and communicated results to internal customers
- Performed testing and quality control using approved laboratory procedures and instrumentation
- Maintained documentation on tests performed in lab
- Processed samples according to priority and documented results
- Carried out day-to-day duties accurately and efficiently
Administrative Assistant
Peak Employment Solutions
Augusta , GA
02.2017 - 12.2017
- Answered multi-line phone system, routing calls, delivering messages to staff
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Communicated professionally with colleagues and clients
- Effective liaison between customers and internal departments
- Delivered prompt service to prioritize customer needs
- Promptly responded to inquiries and requests from prospective customers
- Provided ongoing guest service
- Completed accurate order entry and data verification using an ERP system (JD Edwards E1)
Cashier
Zaxby’s
Thomson, GA
08.2016 - 02.2017
- Answered questions about store policies and addressed customer concerns
- Collected and authorized payments of guests
- Worked flexible schedule and extra shifts to meet business needs
- Stocked, tagged and displayed merchandise as required
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked closely with shift manager to solve problems and handle customer concerns
Service Desk Associate
Kmart
Statesboro, GA
10.2014 - 08.2016
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Cross-trained and provided backup support for organizational leadership
- Trained new personnel regarding company operations, policies and services
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Processed customer refunds and exchanges according to established guidelines
- Tallied cash drawer at beginning and end of each work shift
- Welcomed customers and helped determine their needs
- Worked closely with shift manager to solve problems and handle customer concerns
Education
Bachelors Of Business Administration - Management Information Systems
Georgia Southern University
Statesboro, GA 08.2012 - 05.2016
Associated Of Arts - General Studies
East Georgia State College
Statesboro, GA 01.2012 - 07.2012
Skills
Flexible and Adaptable
Spreadsheet management
Business correspondence
Filing and data archiving
Documentation and reporting
Time management
MS Office
Data Entry
Active Listening
Dependable and Responsible
Interpersonal Communication
Good Telephone Etiquette
Excellent Communication
Teamwork and Collaboration
Oracle SAP
JD Edwards EnterpriseOne
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Lab Technician
Morgan Advanced Materials
05.2019 - Current
Lab Technician
Peak Employment Solutions
01.2018 - 05.2019
Administrative Assistant
Peak Employment Solutions
02.2017 - 12.2017
Cashier
Zaxby’s
08.2016 - 02.2017
Service Desk Associate
Kmart
10.2014 - 08.2016
Bachelors Of Business Administration - Management Information Systems
Georgia Southern University
08.2012 - 05.2016
Associated Of Arts - General Studies
East Georgia State College
01.2012 - 07.2012