Achieved successful management of large workloads and databases, contributing to operational efficiency. Delivered effective leadership in managerial roles, enhancing team performance at previous employer. Attained bachelor's degree in business administration and health life and retirement insurance license.
Hi, I’m
Mallory Carter
Virginia Beach,Virginia
Summary
Overview
20
years of professional experience
Work History
Winn CompaniesNashville, TN
Customer Service Care/Dispatch
08.2023 - Current
Job overview
- Oversaw incoming calls from military housing units to log and prioritize maintenance requests.
- Managed dispatch of confidential information to on-site technicians.
- Implemented quality control measures by verifying work orders to enhance accuracy of response times and coding for sites and technicians.
- Streamlined communication with on-site supervisors to ensure timely information updates and corrections.
- Managed and resolved resident complaints while collaborating with the chief to ensure satisfaction.
- Reviewed site updates and shared important information with stakeholders. Assisted Department of Defense with housing initiatives announcements. Supported tracking of changes to housing policies and procedures.
- Executed project plans and facilitated team collaboration through dedicated 40-hour work weeks.
- Assisted teams in meeting project deadlines and budget limits. Supported project planning and execution through clear communication. Aided in problem-solving to improve team effectiveness.
- Assisted in managing data systems including Yardi, Salesforce, and Dayforce. Supported team members in utilizing software for project tasks. Contributed to data entry and maintenance efforts across platforms.
DeLine and Sons TruckingVirginia Beach, VA
HR Generalist
04.2021 - 01.2023
Job overview
- Established and managed human resources department for small trucking business.
- Spearheaded talent acquisition and onboarding initiatives for new employees.
- Developed a comprehensive benefits program ensuring compliance for small businesses and 1099 employees.
- Executed payroll processing using Truck Logics software to ensure accurate employee compensation.
- Designed and executed monetary and non-monetary incentive programs.
- Ensured adherence to multi-state trucking regulations through diligent compliance management.
- Developed and implemented media and marketing strategies utilizing social media and website platforms.
- Managed travel itinerary planning and coordination for seamless travel experiences.
- Facilitated partnerships with various companies to optimize driver-job load connections.
- Oversaw insurance coverage management for company drivers.
- Organized and compiled tax documents and records for 1099 employees.
- Developed comprehensive budget plan for stakeholders.
New York LifeRaleigh, NC
Insurance Agent
04.2021 - 07.2021
Job overview
- Assisted small businesses in navigating insurance benefits. Provided excellent customer service to enhance client satisfaction.
- Executed sales data entry for enrolling businesses and employees in life and supplemental policies across North and South Carolina and Virginia.
- Dedicated 40 hours weekly to project execution and team collaboration.
- Assisted teams in completing projects on schedule and within budget. Supported project planning and execution by coordinating tasks among team members. Contributed to problem-solving efforts to enhance project outcomes.
Mortgage RightBirmingham, AL
Setup Coordinator
08.2019 - 05.2020
Job overview
- Facilitated ongoing communication with loan officer, back-end processor, and loan officer assistant.
- Executed comprehensive loan processing by ordering appraisals, transcripts, employment verifications, title requests, homeowners insurance, credit reports, mortgage payoffs, and flood and fraud reports.
- Facilitated training sessions to enhance team skills in specific areas.
- Dedicated 40 hours weekly to project execution and team collaboration.
- Assisted teams in completing projects on schedule and within budget. Supported project planning and execution through effective communication. Contributed to problem-solving efforts to enhance team performance.
Liberty National InsuranceCharlotte, NC
Insurance sales
01.2019 - 07.2019
Job overview
- Cultivated effective communication channels with loan officer, back-end processor, and loan officer assistant.
- Oversaw comprehensive loan processing by coordinating appraisal orders, employment verifications, title requests, homeowners insurance, credit reports, mortgage payoffs, and flood and fraud reports.
- Conducted training sessions to elevate team competencies in targeted skill areas.
- Executed project plans and facilitated team collaboration over 40 hours weekly.
- Assisted teams in meeting project deadlines and budget limits. Supported project planning and execution through clear communication. Aided in problem-solving to improve team effectiveness.
Movement MortgageVirginia Beach, VA
Up front processor/ appraisal coordinator
09.2016 - 10.2018
Job overview
- Oversaw maintenance of records for loan applications.
- Facilitated ordering of employment, rent, and mortgage verification credit statements and reports.
- Assisted in maintaining personal records by retrieving military certificates of eligibility. Supported government loan application processes through accurate documentation. Collected flood certificates and tax transcripts to ensure compliance with regulations.
- Oversaw operations as relief supervisor for a team of four employees.
- Executed experimental initiatives to enhance pre-submit productivity.
- Facilitated comprehensive holiday and event planning initiatives.
- Coordinated organization, prioritization, and facilitation of property appraisals within nationwide operations center.
- Managed assignment of FHA case numbers for single-family homes and condominiums.
- Cultivated strong working relationships with loan officers to enhance vendor documentation pipeline management.
- Informed compliance team, processors, and loan officers of significant tax form change to streamline disclosure processes.
- Dedicated 40 hours weekly to project execution and team collaboration.
- Executed duties and accomplishments while leveraging related skills to achieve organizational goals.
Education
Southern New Hampshire UniversityManchester, NH, United States
Bachelor's degree from Business administration/ HR
University Overview
Honors: Summa Cum Laude
Liberty UniversityLynchburg, VA, United States
Associate's degree from Religious Studies
University Overview
Skills
Demonstrated a consistently positive and approachable demeanor in all professional interactions
Assisted teams in completing projects through effective communication and collaboration Supported colleagues in reaching common objectives by working together Contributed to a positive team atmosphere by engaging in group discussions
Assisted customers with inquiries to improve satisfaction Supported resolution of product-related issues Facilitated communication between customers and service teams
Implemented problem-solving strategies to address and overcome operational challenges
Exhibited exceptional attention to detail in executing tasks and managing projects
Exhibited flexibility and adaptability in rapidly changing work environments
Exhibited consistent reliability and accountability in executing assigned tasks
Executed management of multiple tasks concurrently while adhering to strict deadlines
Exhibited outstanding communication skills to enhance collaborative efforts
Utilized critical thinking skills to assess complex problems and devise effective solutions
Utilized advanced computer skills to optimize operational workflows
Demonstrated composure and decisiveness while navigating high-pressure situations
Cultivated effective communication by employing active listening techniques
Assisted in organizing tasks and schedules to meet deadlines Supported team members in managing time effectively Maintained an orderly workspace to enhance productivity
Directed strategic decision-making initiatives to optimize operational efficiency
Implemented effective problem resolution strategies to optimize operational efficiency
Job Related Training
Job Related Training
- I have a health and life insurance degree, this would be related to benefits side of HR.
- I have Lower management training that was available with my current company.
Timeline
Customer Service Care/Dispatch
Winn Companies
08.2023 - Current
HR Generalist
DeLine and Sons Trucking
04.2021 - 01.2023
Insurance Agent
New York Life
04.2021 - 07.2021
Setup Coordinator
Mortgage Right
08.2019 - 05.2020
Insurance sales
Liberty National Insurance
01.2019 - 07.2019
Up front processor/ appraisal coordinator
Movement Mortgage
09.2016 - 10.2018
Southern New Hampshire University
Bachelor's degree from Business administration/ HR
Liberty University
Associate's degree from Religious Studies