Mallory Damon
Center Conway,NH
Overview
7
7
years of professional experience
Work History
Manager
Fairgrounds Community Coffee
Fryeburg, Maine
08.2026 - Current
- Supervised daily operations of coffee shop to maintain smooth workflow and customer satisfaction.
- Managed inventory levels and placed orders for supplies.
- Ensured cleanliness and organization of workstations.
- Completed thorough opening and closing functions to maintain operational standards each day.
- Recruited qualified candidates to fill open positions.
Reservation Specialist
Saco Canoe Rental Company
Conway, New Hampshire
06.2019 - Current
- Managed customer reservations and inquiries for canoe and tubing rental services.
- Answered emails and phone calls.
- Handled customer feedback and resolved issues related to reservations promptly.
- Recommended upgrades or additional services based on customer preferences.
- Provided cost estimates for various trips to meet customer needs.
- Assisted customers with river trip planning based on preferences.
- Processed payments for bookings using credit card processing systems over the phone and in person.
- Adhered to company procedures when making changes or cancelling reservations.
- Assisted customers with booking reservations.
- Assisted customers via phone by providing confirmations, answering questions, and offering general information.
Reservation Specialist
Northern Extremes Snowmobiling
Bartlett, New Hampshire
12.2025 - 04.2026
- Managed customer reservations and inquiries for snowmobile rental services.
- Responded promptly to customer inquiries via phone and email in a professional manner.
- Assisted customers via phone by providing confirmations, answering questions, and offering general information.
- Handled customer feedback and resolved issues related to reservations promptly.
- Assisted customers with trip planning based on preferences.
- Relayed information on availability and pricing customers.
- Adhered to company procedures when making changes or cancelling reservations.
- Processed payments for bookings using credit card processing systems over the phone and in person.
- Reviewed guest information and payment options, checking for accuracy, and completeness.
Education
Fryeburg Academy
Fryeburg, MaineSkills
- Customer reservations
- Payment processing
- Inventory management
- Clear communication
- Customer service
Timeline
Manager
Fairgrounds Community Coffee
08.2026 - Current
Reservation Specialist
Northern Extremes Snowmobiling
12.2025 - 04.2026
Reservation Specialist
Saco Canoe Rental Company
06.2019 - Current
Fryeburg Academy