Mallory Deyermand
Girard
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Ensemble Health Partners
04.2025 - Current
- Managed patient inquiries, ensuring timely and accurate information delivery..
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Patient Access Registrar
Trumbull Regional Medical Center
10.2017 - 04.2025
- Assist with insurance, coding and billing paperwork
- Answer office phones and scheduled appointments
- Obtain Patient demographic information and chief complaint
- Work closely with Doctors and Nurses to get accurate patient information
- Compliant with HIPAA and EMTALA regulations
- Professionalism, Communication, and Time Management Skills
- Document Electronic Medical Record Information
- Demonstrate Excellent Dependability and Flexibility
- Excellent interpersonal skills with patients and coworkers
- Register patients for Outpatient and Surgical Procedures
Education
High School Diploma - Medical Assistant
Ross Medical Education Center
Niles, Ohio01.2022
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
Certification
- American Heart Association, Niles, Ohio
- Basic Life Support For Health Care Providers (CPR AND AED)
- September 2021 - September 2023
Timeline
Patient Service Representative
Ensemble Health Partners
04.2025 - Current
Patient Access Registrar
Trumbull Regional Medical Center
10.2017 - 04.2025
High School Diploma - Medical Assistant
Ross Medical Education Center