Mallory Ferguson
Tuscaloosa,AL
Summary
Dedicated healthcare worker with experience. I am CPR certified and have experience in healthcare. Proactive and organized with passionate commitment to first- rate patient care. Committed to utilizing my strengths and experience working in fast- paced setting. Positive and upbeat with excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Forest Lake Dental
12.2023 - Current
- Worked with manager and supervisor to plan and coordinate production schedules.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Personal Care Assistant
DCH Regional Medical Center
08.2022 - 11.2023
- Conferred with supervisor to discuss patient condition and medical care.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Take Blood sugars
- Assisted nurse and doctor when needed
Front Office/Dental Assistant
NorthRiver Dental Associates
02.2022 - 08.2022
- Increased customer service success rates by quickly resolving issues.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided clerical support, addressing routine, and special requirements.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Completed patient check-in processes by verifying insurance
- Trained and supervised employees on office policies and procedures.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Cleaning instruments
- Assisted dentist when needed
- Cleaned exam rooms
- Create treatment plans
Dental Assistant
Capstone Dental Care
06.2021 - 02.2022
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Verified patient insurance eligibility and benefits.
- Took dental images following strict patient protection rules, applying lead aprons.
- Staged tray for procedures by arranging dental instruments and equipment.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared patient x-rays and images for dentist review.
Team Member
Chick Fill A
08.2020 - 05.2021
- Assisted with delivering food, filling beverages and retrieving items for guests.
- Checked drive thru regularly and handled needs such as window cleaning and trash removal.
- Kept drink station neat and clean with well- stocked supplies.
- Established welcoming atmosphere by greeting each guest warmly.
- Disinfected frequently touched areas to mini,mize infection risks.
- Enhanced operational efficiency by using slow periods to restock emp0loeyee and customer supplies, including ice,condiments, utensils, napkins, trays, and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
Front of House Team Member
Chick-fil-A
11.2019 - 07.2020
- Cleaned and organized kitchen, dining and service areas.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Helped guests at tables when in need of assistance.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
High School Diploma -
Brookwood High School
Brookwood, AL05.2021
General Studies
Shelton State Community College
Tuscaloosa, ALSkills
- Outgoing
- Excellent work ethic
- Compassionate
- Adaptability
- Responsible
- Customer Service
- Reading and taking vitals signs
- Training and Development
- CPR Certified
- Teamwork and collaboration
Accomplishments
- National Honors Society
- Beta Club
- National Technical Honor Society
- HOSA
Certification
- CPR Certified
Timeline
Scheduling Coordinator
Forest Lake Dental
12.2023 - Current
Personal Care Assistant
DCH Regional Medical Center
08.2022 - 11.2023
Front Office/Dental Assistant
NorthRiver Dental Associates
02.2022 - 08.2022
Dental Assistant
Capstone Dental Care
06.2021 - 02.2022
Team Member
Chick Fill A
08.2020 - 05.2021
Front of House Team Member
Chick-fil-A
11.2019 - 07.2020
- CPR Certified
High School Diploma -
Brookwood High School
General Studies
Shelton State Community College
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