Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Mallory Frazier

Westland,MI

Summary

Results-driven professional with expertise in customer service and team collaboration. Proven experience in managing daily operations and training staff to improve workflow efficiency. Committed to enhancing product quality through effective leadership and operational strategies.

Overview

5
5
years of professional experience

Work History

Floral Shift Leader

Westborn Market
Dearborn, Michigan
06.2022 - Current
  • Supervised daily operations to enhance workflow efficiency and customer satisfaction.
  • Trained new staff on store procedures and customer service standards.
  • Collaborated with team members to maintain cleanliness and organization within the department.
  • Assisted customers with inquiries, delivery orders, product recommendations, and support.
  • Ensured product quality by watering plants, cutting flowers, and verifying order standards.
  • Processed invoices accurately and efficiently to maintain financial records.

Server

Chili's Restaurant
Livonia, Michigan
09.2024 - 03.2025
  • Delivered exceptional customer service in fast-paced restaurant environment, ensuring satisfaction for high volume of daily customers.
  • Managed multiple tables, guaranteeing timely food and drink delivery.
  • Assisted guests with menu selections and accommodated dietary restrictions.
  • Trained new servers on restaurant procedures and service standards.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Accurately took orders from customers, enhancing operational efficiency.

Pizza Server

Karl's Pizza
Taylor, Michigan
08.2020 - 04.2021
  • Accurately processed food orders while ensuring efficient service delivery.
  • Maintained cleanliness of dining area and kitchen to comply with health standards.
  • Collaborated with kitchen staff to facilitate timely food preparation and delivery.
  • Handled cash transactions and processed payments securely and promptly.
  • Assisted with curbside pickup to enhance customer convenience.
  • Packaged food items for takeout orders, ensuring quality presentation.
  • Prepared salads and subs to meet customer preferences.

Education

High School Diploma -

WAY Michigan (Online School)
Online School Based In Michigan
03-2023

Skills

  • Inventory management and product quality assurance
  • Staff training and team motivation
  • Cash handling and customer service
  • Time management and effective communication
  • Strategic thinking

Affiliations

  • Candle Making
  • Gardening
  • Spending time with friends and family
  • Reading

References

References available upon request.

Timeline

Server

Chili's Restaurant
09.2024 - 03.2025

Floral Shift Leader

Westborn Market
06.2022 - Current

Pizza Server

Karl's Pizza
08.2020 - 04.2021

High School Diploma -

WAY Michigan (Online School)

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