Mallory Fugett
Fayetteville,NC
Summary
Proven to excel in high-pressure environments, I significantly contributed to Marybills Cafe's service standards by leveraging strong multitasking abilities and fostering team collaboration. My dedication to customer service and cleanliness, coupled with proficient cash handling, consistently enhanced guest experiences. Achieved sales goals at Ulta Beauty Inc., underscoring my commitment to client satisfaction and attention to detail.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
6
6
years of professional experience
Work History
Waitress
Marybills Cafe
11.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Hostess
Marybills Cafe
11.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as greeting guests, and bussing tables as needed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered customer questions, and informed of accurate wait times.
Cosmetic Beauty Advisor
Ulta Beauty Inc.
01.2021 - 08.2022
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
Waitress
New Deli
06.2019 - 01.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and composed when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Massey Hill Classical High School
Fayetteville, NC06-2016
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Safe food handling
Timeline
Waitress
Marybills Cafe
11.2024 - Current
Hostess
Marybills Cafe
11.2024 - Current
Cosmetic Beauty Advisor
Ulta Beauty Inc.
01.2021 - 08.2022
Waitress
New Deli
06.2019 - 01.2021
High School Diploma -
Massey Hill Classical High School
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