Mallory Germany
Daytona Beach ,FL
Summary
Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Renegade Insurance
08.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined internal processes for better efficiency in account management tasks.
Managing Agent
Acceptance Insurance
01.2019 - 07.2023
- Developed and implemented effective strategies to expand customer base and increase sales.
- Created and maintained relationships with key clients, partners, vendors, and industry professionals.
- Assessed customer risk levels and recommended appropriate coverage options.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Provided customers with information regarding plan features, pricing, and availability.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Scheduler
Window Tint Specialists
02.2016 - 01.2019
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Created, updated, and monitored project schedules for multiple departments.
- Maintained accurate records of all tasks completed by the team.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Provided support in identifying critical path activities to ensure deadlines are met.
Education
Associate of Arts - Business Administration And Management
University of Northwestern Ohio
Lima, OH05.2015
High School Diploma -
Daytona State College
Deland06.2012
Skills
- Information Security
- Data Collection
- Medical Insurance Claim Translation
- Medical Insurance Claims Processing
- Medical Billing
- Health insurance plan knowledge
- Professional Customer Service
Accomplishments
- Top 100 Managing agent 2020-2023
- Highest sales & production 2022
- Top 5 Agent 2022, 2023
Certification
- 2044 Personal Lines Agent
- 0220 General Lines (Property & Casualty)
- 0214 Life Including Variable Annuity
Timeline
Account Manager
Renegade Insurance
08.2023 - Current
Managing Agent
Acceptance Insurance
01.2019 - 07.2023
Scheduler
Window Tint Specialists
02.2016 - 01.2019
Associate of Arts - Business Administration And Management
University of Northwestern Ohio
High School Diploma -
Daytona State College
- 2044 Personal Lines Agent
- 0220 General Lines (Property & Casualty)
- 0214 Life Including Variable Annuity
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