Peter Panunzi
Greenacres,FL
Summary
A CompTIA A+ and Security+ certified computer enthusiast with passion for learning and IT. A motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Account Manager
Southern Eagle Distributing
Delray Beach, Florida
04.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with stakeholders to identify potential upsell opportunities.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Increased gross profits of valuable customers by driving marketing opportunities.
Inventory Specialist
Publix Supermarkets
Wellington, FL
11.2000 - 07.2023
- Completed physical inventory counts each day.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Performed data entry and completed proper paperwork.
- Provided premier customer service.
- Established and nurtured vendor relationships.
- Managed a team of 10 associates.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Education
Bachelor of Science - Computer Science
Palm Beach State College
Lake Worth, FL 01.2018 - 05.2024
Skills
Account management
Teamwork and collaboration
Customer service
Client relationship management
Documentation and reporting
Network administration
Troubleshooting
Application installations
IT troubleshooting
IT documentation
Information security
Network support
Certification
CompTIA A+ - Computing Technology Industry Association.
Timeline
CompTIA Security+ - Computing Technology Industry Association.
01-2025
CompTIA A+ - Computing Technology Industry Association.
02-2024
Account Manager
Southern Eagle Distributing
04.2023 - Current
Bachelor of Science - Computer Science
Palm Beach State College
01.2018 - 05.2024
Inventory Specialist
Publix Supermarkets
11.2000 - 07.2023
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