Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
ACCOUNT MANAGER
Lifetime
Lawrenceville, GA
08.2010 - Current
Provide calm and professional attention while overcoming customer service issues both in-person and through in-coming calls.
Improve overall team performance through training & consistent product education
Assist over 100 accounts per month through agreements and connection process
Developed strategies to increase revenue from existing accounts.
Maintained accurate records of all customer interactions in the CRM system.
Listened to customer needs to identify and recommend best products and services.
SALES ASSOCIATE
Crunch Fitness
Atlanta, GA
01.1998 - 06.2010
Helped produce over $5 Million dollars in revenue annually exceeding quota
Helped customers find specific products, answered questions and offered product advice.
Convinced and educated customers on the benefits of fitness and wellness
Maximized member retention by successfully creating an environment of unparalleled service and excitement.
Built relationships with customers to encourage repeat business.
Answered incoming telephone calls to provide store, products and services information.
Education
Business Marketing -
SAVANNAH STATE UNIVERSITY
Savannah, GA
Skills
Report Generation
Product Knowledge
Data Entry
Appointment Scheduling
Incoming Call Management
Information Security
Product Promotion
Professional Telephone Demeanor
Account Management
Sales Analysis
Data Analytics
Revenue Generation
Goal-Oriented
Logging Support Tickets
Incident Management
Customer Service
Teamwork and Collaboration
Database Management
Highly Professional
Problem-Solving
Affiliations
I enjoy playing Pickle Ball 2-3 times per week, lifting weights, biking and volunteer coaching for my sons soccer team.
Certification
Strata Marketing Program
Theories of Mass Comm., Advertising, Media Law & Ethics
Mass Communications, Media Sales, International media, Telecommunications, Marketing
Writing for Electronic Media
Accomplishments
I am a proud member of the Century Club at Lifetime where I reached 100 new members enrolled and connected in 1 month.