Mallory Hatfield
Tehachapi,CA
Summary
Results-driven professional with strong communication and leadership skills in the coffee industry. Committed to assisting in team growth and customer loyalty through effective training and personalized service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
Tehachapi, California
10.2024 - Current
- Assessed skill levels of new and existing baristas, providing training plans to enhance work performance.
- Followed and implemented training materials to provide knowledge of coffee origins and brewing methods.
- Trained new baristas on the preparation of beverages and customer service standards.
- Addressed and resolved customer concerns to maintain brand loyalty and customer satisfaction.
- Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
- Implemented promotional activities, including helping throughout in-store events, to increase customer engagement and sales.
Barista
Starbucks
Menifee, California
06.2023 - 10.2024
- Prepared and served coffee, espresso drinks, blended coffees and teas to standard.
- Communicated and worked with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained customer satisfaction by efficiently handling drink orders and inquiries.
- Developed and maintained relationships with regular customers, recognizing preferences, and anticipating needs to ensure customer satisfaction.
- Greeted customers and took orders in an efficient manner.
Barista
Parlay Cafe
Temecula, California
06.2022 - 04.2023
- Provided personalized beverage recommendations based on customer preferences to enhance satisfaction.
- Described menu items and suggested products tailored to individual tastes.
- Managed cash transactions, ensuring accurate counting of profits.
- Developed menu concepts and led promotional activities.
- Monitored inventory levels and maintained optimal stock availability.
Education
Bachelor of Arts - Arts
Arizona State University
Tempe, AZ12-2026
High School Diploma -
Rancho Christian High
Temecula, CA05-2022
Skills
- Customer service expert
- Leadership experience
- Employee training
- Sales promotion
- Inventory management
- Team collaboration
Certification
California Real Estate
Timeline
Barista Trainer
Starbucks
10.2024 - Current
Barista
Starbucks
06.2023 - 10.2024
Barista
Parlay Cafe
06.2022 - 04.2023
Bachelor of Arts - Arts
Arizona State University
High School Diploma -
Rancho Christian High