Mallory Hayes
Columbia,SC
Summary
Dynamic professional with proven expertise in customer service and cash handling, honed at Willy Taco and Cooley Farms. Excelled in fast-paced environments, seamlessly multitasking to enhance guest experiences through effective team collaboration and insightful menu recommendations. Demonstrated complex problem-solving abilities, ensuring customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Waitress
Willy Taco
07.2021 - Current
- Handled High pressure environments while maintaining multiple tables at a time
- Knowing the floor and other positions of the restaurant in order to have a smooth day or night of work
- Communicated with other servers or managers clearly
- Keeping drink refilled, and tables quickly cleaned and turned over
- Knowing the alcohol menu and the food menu in order to give good recommendations
- Being friendly and flexible
Ice Cream Attendant
Cooley Farms
06.2020 - 10.2021
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Operated cash register, taking payments and issuing customer receipts.
- Monitored amounts of each ice cream flavor and replaced when depleted.
Education
Associate of Applied Science - Business
Spartanburg Methodist College
Spartanburg, SC05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Menu Recommendations
- Complex Problem-Solving
- Common Sense
Accomplishments
* Received many academic awards and scholarships
* I have worked with online systems as well as paper systems when it comes to the service industry
* I have completed my associates degree and I am working towards my bachelors
Timeline
Waitress
Willy Taco
07.2021 - Current
Ice Cream Attendant
Cooley Farms
06.2020 - 10.2021
Associate of Applied Science - Business
Spartanburg Methodist College
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