Mallory Lear
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Lead
Sweet Reasons
03.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Responded to and resolved customer questions and concerns.
Hostess
Olive Garden
10.2021 - 03.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Associate of Arts - Psychology
Germanna Community College
Fredericksburg, VA08.2024
Skills
- Decision-making capabilities
- Team Leadership
- Problem-Solving
- Strong verbal and written communication
- Adaptive and quick learner
- Telephone Etiquette
- Team Collaboration
- Initiative-taking
Timeline
Shift Lead
Sweet Reasons
03.2022 - Current
Hostess
Olive Garden
10.2021 - 03.2022
Associate of Arts - Psychology
Germanna Community College
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