MALLORY MARROQUIN
Henderson,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Aesthetician
DIVINE MED SPA
Las Vegas, NV
11.2023 - 02.2024
- Recommended additional services or retail items based on client needs.
- Consulted customers and answered questions about desired treatments.
- Conducted research on new techniques, technology, or products related to esthetics.
SALES ASSOCIATE
CLUB PILATES
Henderson, NV
02.2020 - 12.2023
- Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service
- Increase in-store sales, introduce promotions and opportunities to guests
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
MODEL COCKTAIL SERVER
AYU DAYCLUB
Las Vegas, NV
03.2023 - 10.2023
- Processed orders and billing with clear communication of pricing and specials
- Provided excellent customer service to guests in a timely manner, while taking and delivering orders accurately
- Maintained friendly demeanor in chaotic atmosphere to fulfill customer requests
- Consistently maintained high standards of personal hygiene and appearance
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Suggested cocktail choices based on customer preference, daily specials and inventory availability
- Volume guest service, champagne and bottle presentation's Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
LIFEGUARD
GREEN VALLEY RANCH
Henderson, NV
11.2016 - 06.2020
- Greeted customers, answered questions and recommended specials, wine, and desserts to increase profits
- Operated POS terminals to input orders, split bills, and calculate totals
- Promoted desserts, appetizers, and specialty drinks to optimize sales
- Observe all areas of water and surrounding pool for guest safety
- Daytime reception, create reservations for cabanas/events
- Kept watch over swimmers to respond quickly to distress situations.
Education
AESTHETICIAN -
AVEDA INSTITUTE
01.2021
HIGH SCHOOL DIPLOMA -
CORONADO HIGH SCHOOL
01.2016
Skills
- Processed orders and billing with clear communication of pricing and specials
- Provided excellent customer service to guests in a timely manner, while taking and delivering orders accurately
- Consistently maintained high standards of personal hygiene and appearance
- Responded promptly to customer inquiries and complaints in an appropriate manner
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Suggested cocktail choices based on customer preference, daily specials and inventory availability
- Took orders, calculated charges, issued table checks and collected payments from customers
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships
- Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service
- Increase in store sales, introduce promotions and opportunities to guests
- Built and maintained relationships with peers and upper management to drive team success
- Effective customer upselling
- Menu knowledge
- Relationship management
- High-volume dining
- Beverage knowledge
Timeline
Aesthetician
DIVINE MED SPA
11.2023 - 02.2024
MODEL COCKTAIL SERVER
AYU DAYCLUB
03.2023 - 10.2023
SALES ASSOCIATE
CLUB PILATES
02.2020 - 12.2023
LIFEGUARD
GREEN VALLEY RANCH
11.2016 - 06.2020
AESTHETICIAN -
AVEDA INSTITUTE
HIGH SCHOOL DIPLOMA -
CORONADO HIGH SCHOOL
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