Mallory Mast Bogie
Summary
Results-driven leader with 4 years of management experience, known for exceptional leadership, conflict resolution, and collaboration skills. Adept at managing teams, fostering positive work environments, and ensuring seamless day-to-day operations. Highly skilled in active listening, time management, data entry, and maintaining organized systems. A strong communicator with a passion for problem-solving and adaptability, consistently delivering high-quality service while meeting deadlines and exceeding expectations. Committed to driving team success and optimizing office efficiency.
Overview
5
5
years of professional experience
Work History
Lead Front Office Associate
Rayus Radiology
11.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Completed data entry and filing to keep records updated for easy retrieval.
- Persistently reached out to patients with extremely past due accounts to recover lost revenue.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Placed new supply orders, managed inventory and restocked the clinic.
- Oversaw hiring, onboarding, and training process for all newly hired employees.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Assistant General Manager
Caribou Coffee
08.2019 - 11.2023
- Proven track record of increasing sales and profitability.
- Demonstrates excellent customer service and interpersonal communication skills.
- Maintains an organized and efficient workplace environment.
- Develops and implements marketing strategies to increase revenue.
- Manages day to day operations, including staff scheduling and inventory management.
- Develops and implements training programs for staff members.
- Ensures compliance with local, state, and federal laws and regulations.
Education
Associate of Arts -
Anoka Ramsey Community College
Coon Rapids, MN12-2024
High School Diploma -
Anoka High School
Anoka, MN06-2020
Skills
- Cash handling
- Time management
- Problem-solving skills
- Performance tracking
- Scheduling appointments
- Patient charting
- Conflict management
- Effective planning
- Billing and invoicing
- Medical terminology
- Administrative skills
- Data entry
Timeline
Lead Front Office Associate
Rayus Radiology
11.2023 - Current
Assistant General Manager
Caribou Coffee
08.2019 - 11.2023
Associate of Arts -
Anoka Ramsey Community College
High School Diploma -
Anoka High School
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