I'm a results driven person, and like to implement different tools and personal experiences to help better me in my professional life, as well as find better solutions for more difficult tasks.
Overview
3
3
years of professional experience
Work History
Associate Team Lead/Assistant Front Office Manager
H&r Block
Bellows Falls, VT
01.2024 - Current
Led team in providing exceptional customer service during tax preparation season.
Trained new associates on tax software and compliance procedures.
Assisted in managing client concerns, and ensuring timely resolution of issues.
Enhanced workflow processes to improve overall efficiency within the office.
Front Desk Receptionist
Holiday Inn Club Vacations Mount Ascutney
Brownsville, VT
02.2025 - 06.2025
Greeted and assisted guests, making positive first impressions and giving exceptional customer service.
Managed check-in and check-out process, maintaining accuracy in guest information and billing.
Handled guest inquiries and resolved issues promptly.
Coordinated with housekeeping to ensure rooms were prepared timely for arrivals.
Team Associate
5 Guys Burgers And Fries
Keene, NH
02.2024 - 12.2024
Provided great customer service, creating a positive experience for all guests.
Assisted in training new team members on operational procedures and standards.
Maintained cleanliness and organization of workstations to comply with health and safety regulations.
Collaborated with team members to ensure accuracy.
Associate
Walmart
Keene, NH
01.2023 - 01.2024
Collaborated with team members to enhance customer service.
Trained new associates on operational procedures.
Education
High School Diploma -
Keene High School
Keene, NH
Skills
Coaching and mentoring
Sales and marketing
Influencing others
Collaborating with others
Problem-solving
Attention to detail
Cash handling
People management
Flexible schedule
Client communication
Timeline
Front Desk Receptionist
Holiday Inn Club Vacations Mount Ascutney
02.2025 - 06.2025
Team Associate
5 Guys Burgers And Fries
02.2024 - 12.2024
Associate Team Lead/Assistant Front Office Manager
Authorization Team Lead/Front Office Supervisor at Vascular Institute of VirginiaAuthorization Team Lead/Front Office Supervisor at Vascular Institute of Virginia