Mallory McCormick
Plano,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Service Advisor
Sewell BMW
02.2017 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
Restaurant Floor Manager
Pappadeaux's Seafood Kitchen
03.2016 - 02.2017
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication
Server/Head Bartender
Pappadeaux's Seafood Kitchen
02.2014 - 03.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Film And Video Production
University of Oklahoma
Norman, OK06.2012
Skills
- Customer Service
- Computer Skills
- Strong Work Ethic
- Listening Skills
- Multitasking and Organization
- Vehicle assessment
Accomplishments
Highest Award of Achievement Dale Carnegie March 2023
Timeline
Service Advisor
Sewell BMW
02.2017 - Current
Restaurant Floor Manager
Pappadeaux's Seafood Kitchen
03.2016 - 02.2017
Server/Head Bartender
Pappadeaux's Seafood Kitchen
02.2014 - 03.2016
Bachelor of Arts - Film And Video Production
University of Oklahoma
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