Mallory Messina

• Oversaw daily store operations, managing inventory, restocking supplies, cash-handling, and customer assistance.

• Maintained DSW store standards to enhance customer experience.

• Assisted in the continuous development of effective store associates to achieve desired sales and results.
• Executes merchandising plans according to company guidelines.
• Completes all tasks related to daily open/close.

• Consulted Ulta Salon guests on cuts, color, and style options.
• Applied hair color, highlights, and toning services using salon procedures.
• Recommended Ulta Beauty hair products aligned with client needs.
• Maintained clean, sanitized stations and styling tools throughout shifts.
• Scheduled appointments and managed client check-in through salon systems.
• Greeted customers, answered phones and booked appointments.

• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Managed day-to-day operations of the store.
• Maintained accurate records of inventory levels throughout the store.
• Implemented effective visual merchandising techniques to create an attractive shopping environment.

• Assisted customers with footwear selections and fitting needs on sales floor.
• Processed purchases using POS systems and handled cash, credit, returns.
• Replenished shelves and organized stockroom inventory for DSW Shoe Warehouse.
• Ensured the cleanliness and tidiness of the store.
• Engaged positively with each customer, providing professional, and polite support for sales and service needs.

• Greeted customers and assisted with product selection on Dick's Sporting Goods sales floor
• Provided product knowledge on footwear, apparel, and sporting equipment
• Processed sales, returns, and exchanges at cash wrap
• Restocked merchandise and maintained clean, organized store displays

• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Answered incoming telephone calls to provide store, products and services information.
• Worked with fellow sales team members to achieve group targets.
• Provided accurate information about products, prices and services.

• Operated cash register and handled guest orders at SUBWAY®Restaurants.
• Greeted customers and supported friendly service at SUBWAY®Restaurants.
• Followed food safety and sanitation procedures in restaurant operations.