Mallory Mitcham

Central HR professional supporting an institutional workforce of approximately 7,000–8,500 core faculty and staff and a broader workforce network exceeding 11,000. Serve as the primary HR partner for Athletics and External Affairs while supporting enterprise-wide HR operations, initiatives, and workforce needs across Clemson University.

• Advise executives and senior leaders on workforce strategy, organizational planning, compensation, employee relations, position management, and complex HR matters, providing recommendations that help guide organizational and business decisions.
• Participate in strategic leadership discussions involving workforce needs, organizational structures, staffing priorities, position design, compensation, and employee matters, providing an HR perspective to support both immediate decisions and long-term planning.
• Partner with leadership on organizational and workforce planning by evaluating position structures, job responsibilities, classifications, reporting relationships, vacancies, funding considerations, and evolving operational needs.
• Provide strategic compensation consultation through market analysis, internal equity review, position valuation, and evaluation of salary actions; advise leaders on compensation decisions within university and state requirements.
• Advise leaders on complex and sensitive employee relations matters, considering employee needs, organizational risk, policy requirements, operational realities, and broader workforce implications when evaluating potential courses of action.
• Lead recurring workforce discussions with supported organizations to proactively identify staffing needs, position and funding changes, upcoming personnel actions, organizational risks, and matters requiring HR or leadership action.
• Interpret HR policies, regulatory requirements, and institutional practices and translate them into practical guidance, helping leaders understand available options, potential risks, and workforce implications.
• Serve as a strategic liaison between organizational leadership and specialized HR functions, coordinating across compensation, benefits, employee relations, talent acquisition, HRIS, payroll, and other stakeholders to address complex workforce needs.
• Conduct organizational and position reviews by evaluating job responsibilities, classification standards, organizational alignment, and market data; provide recommendations regarding position structure, classification, and compensation.
• Review salary increases, employment contracts, bonuses, and other compensation actions for alignment with policy, internal equity, market considerations, funding, and organizational objectives.
• Provide consultation throughout the employee lifecycle, including position planning, recruitment, compensation, onboarding, employee changes, leave and benefits, performance concerns, and separation.
• Support Clemson's enterprise Workday transformation by documenting business requirements, mapping HR workflows, identifying process gaps, validating data, testing HR transactions, and partnering with HR and IT stakeholders to translate operational needs into system-ready processes.
• Leverage HRIS reporting, workforce data, market information, and operational trends to identify concerns, support recommendations, and inform workforce and process decisions.
• Identify process gaps and recommend improvements to HR procedures, workflows, documentation, and employee guidance to strengthen consistency, compliance, and service delivery within a complex public-sector environment.
• Develop job aids, reference materials, and end-user guidance to clarify HR processes, improve adoption of new systems and workflows, and support consistent service delivery.
• Resolve escalated employee and leadership concerns by identifying root causes, coordinating appropriate HR resources, communicating solutions clearly, and maintaining trusted relationships with stakeholders.

• Provided enterprise-wide benefits support to Clemson University’s full employee population, serving faculty and staff across all colleges, divisions, and organizational areas on health insurance, retirement, leave, tuition assistance, eligibility, and other benefits-related needs.
• Counseled employees through complex and highly sensitive benefits matters, including FMLA, extended leave, retirement, and employee death notifications, while managing high-volume inquiries with discretion, empathy, confidentiality, and accuracy.
• Supported annual Open Enrollment and other high-volume benefits cycles, coordinating employee communications, enrollment activities, issue resolution, and cross-HR readiness to ensure consistent information and support across the university.
• Conducted enterprise-level audits and data reviews during new benefit program and vendor implementations, identifying discrepancies, researching root causes, coordinating corrections, and validating accurate employee coverage and records.
• Developed and implemented process, workflow, documentation, and service improvements to strengthen accuracy, consistency, compliance, and employee support within benefits administration.
• Managed Clemson University’s Employee Tuition Assistance Program (ETAP), overseeing program administration, eligibility review, reporting, employee communications, and coordination of tuition assistance benefits.
• Coordinated with the South Carolina Public Employee Benefit Authority (PEBA) and HR/benefits teams at other state institutions to facilitate employee transfers and continuity of applicable benefits and records.
• Administered and audited benefit enrollments, employee changes, COBRA communications, and other time-sensitive benefit actions across university and state systems; supported major technology and vendor transitions through data validation, issue resolution, process documentation, and employee communications.

• Managed a six-figure book of business across multiple markets, maintaining a diverse portfolio of client accounts and building relationships with business owners, executives, and organizational decision-makers.
• Consulted with clients to understand business objectives and develop tailored advertising and partnership packages that balanced client needs with organizational revenue and profitability goals.
• Managed ongoing account relationships to support client retention, revenue growth, and long-term partnerships.
• Coordinated across sales, marketing, and creative teams to execute client campaigns, advertising materials, event experiences, and partnership commitments.
• Supported onboarding and development of new Sales Directors, providing training and guidance on client outreach, account management, organizational protocols, and relationship-building practices.

• Supported the launch and operational development of Rhino Sports' Clemson branch, contributing to what became the company's most successful branch opening at the time.
• Recruited, hired, and trained hundreds of event staff, coordinating job fairs, recruiting partnerships, training logistics, employee records, and workforce readiness for large-scale athletic events.
• Built relationships with community organizations and external partners to expand recruiting reach, strengthen local brand awareness, and support high-volume staffing needs.
• Managed game-day operations as an Area Director for Clemson Memorial Stadium, overseeing assigned personnel and resolving ticketing, seating, security, prohibited-item, and customer-service issues for events serving thousands of fans.
• Coordinated staffing assignments, call sheets, operational briefings, and event logistics to ensure employees understood responsibilities and were prepared for successful event execution.

• Entrusted with the intake and processing of millions of dollars in annual donor contributions, maintaining accuracy, confidentiality, and appropriate handling of high-value financial transactions.
• Managed financial contributions and account activity for donors, including executives and other high-level stakeholders, while providing professional, relationship-focused customer service.
• Served as a knowledgeable point of contact for donor accounts, season tickets, parking, payment deadlines, and giving requirements, resolving questions while maintaining a high standard of service.
• Maintained accurate donor records, payment schedules, and account information while supporting the daily administrative operations of Clemson Athletics’ scholarship fundraising organization.