Mallory Mitchell
Myrtle Beach,SC
Summary
Results-driven operations professional adept at coordinating logistics and enhancing customer experiences in fast-paced settings. Proven track record in optimizing inventory availability and ensuring contract accuracy, contributing to operational efficiency and client retention. Strong background in training, relationship management, and content creation to drive brand engagement.
Overview
5
5
years of professional experience
Work History
Rental Coordinator, Dispatcher
EquipmentShare
Conway, South Carolina
11.2024 - Current
- Coordinate with account managers to verify reservation details and confirm delivery timelines, ensuring 100% contract accuracy before distribution.
- Dispatch daily deliveries and pickups, providing drivers with precise location data, client contact information, and time-sensitive schedules.
- Optimize inventory availability by sourcing equipment from neighboring branches and coordinating third-party logistics for timely, cost-effective transportation.
- Support internal communication by tracking schedule changes, updating stakeholders, and helping resolve delivery and reservation issues quickly.
- Drive brand awareness by managing location social media platforms and creating content to increase local engagement and generate leads.
Waitress & Bartender
A&R LaMonica Restaurants
Middletown, USA
02.2024 - 11.2024
- Provided high-volume service while maintaining speed, accuracy, and strong customer satisfaction.
- Resolved customer issues proactively through active listening, clear communication, and effective follow-through.
- Maintained a calm, organized environment by adapting to changing priorities and managing room dynamics.
- Trained new staff members on service protocols and menu knowledge to support onboarding and consistency.
Lead Waitress
Ollie’s Public House
Orlando, USA
08.2022 - 02.2024
- Drove team sales performance while delivering superior guest hospitality in a fast-paced environment.
- Processed and reconciled cash and credit transactions with 100% accuracy using integrated payment systems.
- Managed daily floor operations to maintain service quality, workflow efficiency, and team coordination.
- Supported new team members through informal training and process guidance to improve consistency and service standards.
Sales Representative
Eppig Brewing Company
San Diego, USA
08.2021 - 08.2022
- Developed client relationships to support a recurring revenue base and strengthen account retention.
- Analyzed market trends to identify growth opportunities and improve product placement.
- Hosted events to increase brand awareness and support local bars and restaurants.
- Partnered with customers and business accounts to strengthen communication and deliver a better client experience.
Education
Bachelor of Science - Marketing
Post University
Waterbury, CT08-2016
Skills
- Sales & Operations Support
- Cross-Functional Coordination
- Training & Onboarding Support
- Issue Resolution
- Scheduling & Dispatch
- Logistics Coordination
- Vendor Management
- Inventory Control
- Customer Service
- Relationship Management
- Social media strategy
Timeline
Rental Coordinator, Dispatcher
EquipmentShare
11.2024 - Current
Waitress & Bartender
A&R LaMonica Restaurants
02.2024 - 11.2024
Lead Waitress
Ollie’s Public House
08.2022 - 02.2024
Sales Representative
Eppig Brewing Company
08.2021 - 08.2022
Bachelor of Science - Marketing
Post University