Mallory Monagan
Harwinton,CT
Summary
Dynamic General Manager with a proven track record at YiaYia’s Greek Kitchen, excelling in operations management and team leadership. Spearheaded initiatives that boosted sales and enhanced customer satisfaction, while implementing effective inventory control measures. Recognized for fostering a collaborative environment and driving process improvements that resulted in increased profitability and employee engagement.
Overview
6
6
years of professional experience
Work History
General Manager
YiaYia’s Greek Kitchen
Torrington, CT
02.2024 - Current
- Assisted in daily operational planning and execution to ensure smooth workflow.
- Supported team members in understanding safety protocols and best practices.
- Learned inventory management systems to maintain stock accuracy.
- Collaborated with staff to enhance customer service experiences.
- Participated in training sessions focused on operational efficiency improvement.
- Adapted quickly to changing priorities and tasks within a fast-paced environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Assistant Manager
YiaYia’s Greek Kitchen
Torrington, CT
08.2021 - 02.2024
- Coordinated staff schedules to ensure optimal coverage and service levels during peak hours.
- Trained new employees on food preparation standards and customer service protocols.
- Monitored inventory levels and collaborated with suppliers to maintain stock accuracy.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Analyzed operational processes and suggested improvements for enhanced productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Assistant General Manager
Market Hospitality Group
Litchfield, CT
06.2019 - 05.2021
- Streamlined operational processes to enhance guest satisfaction and improve service delivery
- Developed staff training programs to elevate team performance and ensure compliance with hospitality standards
- Coordinated daily activities across departments, fostering collaboration and efficiency in service execution
- Implemented inventory management systems to optimize supply chain operations and reduce waste
- Analyzed customer feedback to identify trends, driving initiatives that enhanced overall guest experience
- Mentored junior staff, promoting professional development and reinforcing company values in service excellence
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Conducted regular competitor analysis to stay ahead in market trends and offerings.
Education
Pomperaug Regional High School
Southbury, CTSkills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Training and coaching
- Inventory control
- Administrative skills
- Goal setting
- Process improvements
- Cost analysis and savings
Timeline
General Manager
YiaYia’s Greek Kitchen
02.2024 - Current
Assistant Manager
YiaYia’s Greek Kitchen
08.2021 - 02.2024
Assistant General Manager
Market Hospitality Group
06.2019 - 05.2021
Pomperaug Regional High School