Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mallory O'Day

Seattle,WA

Summary

Dedicated professional prepared to bring extensive expertise and results-oriented approach to the Clinical Support Specialist role. Known for effectively managing tasks and delivering impactful results. Recognized for reliability and problem-solving, successfully facilitating access to community resources and promoting independent living skills for individuals with diverse needs. Adept at team collaboration and flexible in adapting to the ever changing needs of our residents.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Housing Stabilization Specialist

DESC
04.2023 - Current


  • Collaborated with case managers and care teams to maintain continuity of care.
  • Adapted quickly to new challenges, demonstrating flexibility in handling diverse tasks within the team environment.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Boosted morale and engagement by planning and executing recreational and therapeutic group outings.
  • Assisted residents in achieving personal goals by facilitating access to community resources and services.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Assisted adults with developmental and cognitive disabilities in maintaining a clean and safe living environment.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Built strong rapport with residents to foster trust and cooperation

Residential Counselor

DESC
11.2021 - 04.2023
  • Monitored behavioral patterns, documenting changes to inform treatment adjustments and support strategies.
  • Provided crisis intervention support, employing de-escalation techniques to maintain a safe environment while adhering to established protocols.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.

Manager/Bartender

Puget Sound Pizza
01.2010 - 02.2015
  • Led bar operations, ensuring timely service and adherence to quality standards.
  • Trained and mentored junior bartenders on cocktail techniques and customer service excellence.
  • Developed seasonal drink menus, incorporating innovative ingredients to enhance guest experience.
  • Managed inventory levels, optimizing stock rotation and reducing waste through effective ordering practices.
  • Monitored compliance with health and safety regulations, maintaining a safe work environment for staff and patrons.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Stadium High School
Tacoma, WA
06-2006

Skills

  • Emergency response
  • Team collaboration
  • Problem-solving
  • Organizational skills
  • Written communication
  • Task prioritization
  • Active listening
  • Reliability
  • Adaptability and flexibility

Certification

  • Basic Life Support Training
  • Approved DESC Vehicle Driver
  • Washington State Food Handlers Permit
  • Counselor Agency Affiliated Registration


Timeline

Housing Stabilization Specialist

DESC
04.2023 - Current

Residential Counselor

DESC
11.2021 - 04.2023

Manager/Bartender

Puget Sound Pizza
01.2010 - 02.2015

Stadium High School

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