Accomplished professional with a strong background in compliance governance and risk management in social services and housing stabilization. Track record of ensuring adherence to regulations, cultivating stakeholder partnerships, and applying data-driven approaches to boost efficiency and community impact. Proficient in policy formulation, financial literacy program execution, and case management. Dedicated to using expertise to streamline operations and uplift underserved populations.
Hi, I’m
Valerie J. Waters
Exton,PA
Summary
Overview
22
years of professional experience
2
Certifications
1
Language
Work History
Tenant Union Representative Network
Housing Stabilization Specialist
11.2012 - Current
Job overview
- Managed application processing for the PHA Blueprint program, ensuring 100% regulatory compliance and increasing successful applications by 30%.
- Transitioned over 100 individuals from shelters into permanent housing, contributing to a measurable reduction in homelessness.
- Designed and facilitated financial literacy workshops, leading to a 50% improvement in participant savings rates.
- Developed comprehensive case notes and analytical reports, optimizing resource allocation and client progress tracking.
- Advocated for tenant rights, educating 500+ clients on legal protections, resulting in a 40% reduction in eviction cases.
Pennrose Management
Supportive Services Coordinator
01.2009 - 11.2012
Job overview
- Provided compliance-focused support services to 200+ families and senior residents, ensuring adherence to housing regulations.
- Streamlined application processing, reducing turnaround times by 75% and improving service delivery.
- Spearheaded community engagement initiatives, increasing program participation by 85%.
- Managed rental payment tracking and lease compliance, achieving a 95% adherence rate.
- Authored and distributed resident newsletters, increasing awareness of available services by 50%.
Human Services, Inc., Liberty House
Mental Health Supervisor
07.2008 - 03.2009
Job overview
- Supervised daily operations of a mental health residential program, ensuring compliance with treatment protocols and regulatory requirements.
- Implemented medication management procedures, improving adherence rates by 50%.
- Coordinated healthcare appointments and transportation, reducing missed appointments to zero.
- Maintained detailed progress reports to enhance interdepartmental collaboration and treatment effectiveness.
Hobart West Solutions Employment Agency
Customer Service Representative
11.2007 - 07.2008
Job overview
- Managed customer inquiries with a 95% satisfaction rating, emphasizing quality assurance.
Beckett & Lee, LLP
Data Entry Clerk
11.2007 - 02.2008
Job overview
- Processed high-volume data entry tasks with a 99% accuracy rate, supporting compliance tracking.
Home Instead Senior Care
Caregiver
06.2006 - 11.2007
Job overview
- Provided personalized in-home care for seniors, ensuring adherence to care plans and medication schedules.
Daytop Village Inc.
Clinical Counselor
01.2004 - 05.2006
Job overview
- Led trauma-informed support groups for 50+ women, contributing to a 50% reduction in relapse rates.
Education
Alliance Theology SchoolNyack, NY
Master’s from Divinity
09.1998
University Overview
Fordham University Graduate SchoolTarrytown, NY
Master’s from Social Work
05.1988
University Overview
Mercy CollegeDobbs Ferry, NY
Bachelor of Science from Criminal Justice
05.1986
University Overview
Westchester Business InstituteWhite Plains, NY
Associate from Business Administration, Management/Accounting
06.1982
University Overview
Skills
Compliance & Regulatory Adherence
Risk Management & Policy Development
Case Management & Program Oversight
Financial Literacy & Economic Empowerment
Data Analysis & Performance Metrics
Strategic Planning & Process Improvement
Stakeholder Engagement & Advocacy
Documentation & Compliance Auditing
Honors & Awards
Honors & Awards
Biltmore’s Who’s Who Among Professionals, Who’s Who Among Professionals, Who’s Who Among Students in American Colleges and Universities, Accounting Award, Mercy College, Westchester/Rockland Pan-Hellenic Council RecognitionAffiliations
Affiliations
- Active Member, Epsilon Omega Zeta Chapter, Zeta Phi Beta Sorority, Inc., West Chester, PA
- Member, Order of the Eastern Stars, Dorcas Chapter #70, Mount Vernon, NY
Certification
MIP Certificate
Timeline
MIP Certificate
03-2026
Risk Management
01-2026
Housing Stabilization Specialist
Tenant Union Representative Network
11.2012 - Current
Supportive Services Coordinator
Pennrose Management
01.2009 - 11.2012
Mental Health Supervisor
Human Services, Inc., Liberty House
07.2008 - 03.2009
Customer Service Representative
Hobart West Solutions Employment Agency
11.2007 - 07.2008
Data Entry Clerk
Beckett & Lee, LLP
11.2007 - 02.2008
Caregiver
Home Instead Senior Care
06.2006 - 11.2007
Clinical Counselor
Daytop Village Inc.
01.2004 - 05.2006
Alliance Theology School
Master’s from Divinity
Fordham University Graduate School
Master’s from Social Work
Mercy College
Bachelor of Science from Criminal Justice
Westchester Business Institute
Associate from Business Administration, Management/Accounting