Valerie J. Waters
Exton,PA
Summary
Results-driven professional with extensive experience in compliance governance and risk management in social services and housing stabilization. Proven ability to ensure regulatory adherence, manage stakeholder relationships, and implement data-driven solutions that enhance efficiency and community impact. Skilled in policy development, financial literacy program implementation, and case management. Committed to optimizing organizational operations and empowering underserved populations.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Housing Stabilization Specialist
Tenant Union Representative Network
11.2012 - Current
- Managed application processing for the PHA Blueprint program, ensuring 100% regulatory compliance and increasing successful applications by 30%.
- Transitioned over 100 individuals from shelters into permanent housing, contributing to a measurable reduction in homelessness.
- Designed and facilitated financial literacy workshops, leading to a 50% improvement in participant savings rates.
- Developed comprehensive case notes and analytical reports, optimizing resource allocation and client progress tracking.
- Advocated for tenant rights, educating 500+ clients on legal protections, resulting in a 40% reduction in eviction cases.
Supportive Services Coordinator
Pennrose Management
01.2009 - 11.2012
- Provided compliance-focused support services to 200+ families and senior residents, ensuring adherence to housing regulations.
- Streamlined application processing, reducing turnaround times by 75% and improving service delivery.
- Spearheaded community engagement initiatives, increasing program participation by 85%.
- Managed rental payment tracking and lease compliance, achieving a 95% adherence rate.
- Authored and distributed resident newsletters, increasing awareness of available services by 50%.
Mental Health Supervisor
Human Services, Inc., Liberty House
07.2008 - 03.2009
- Supervised daily operations of a mental health residential program, ensuring compliance with treatment protocols and regulatory requirements.
- Implemented medication management procedures, improving adherence rates by 50%.
- Coordinated healthcare appointments and transportation, reducing missed appointments to zero.
- Maintained detailed progress reports to enhance interdepartmental collaboration and treatment effectiveness.
Customer Service Representative
Hobart West Solutions Employment Agency
11.2007 - 07.2008
- Managed customer inquiries with a 95% satisfaction rating, emphasizing quality assurance.
Data Entry Clerk
Beckett & Lee, LLP
11.2007 - 02.2008
- Processed high-volume data entry tasks with a 99% accuracy rate, supporting compliance tracking.
Caregiver
Home Instead Senior Care
06.2006 - 11.2007
- Provided personalized in-home care for seniors, ensuring adherence to care plans and medication schedules.
Clinical Counselor
Daytop Village Inc.
01.2004 - 05.2006
- Led trauma-informed support groups for 50+ women, contributing to a 50% reduction in relapse rates.
Education
Master’s - Divinity
Alliance Theology School
Nyack, NY09.1998
Master’s - Social Work
Fordham University Graduate School
Tarrytown, NY05.1988
Bachelor of Science - Criminal Justice
Mercy College
Dobbs Ferry, NY05.1986
Associate - Business Administration, Management/Accounting
Westchester Business Institute
White Plains, NY06.1982
Skills
Adherence to regulations
Risk control and compliance
Case and program administration
Financial education
Analytics and metrics
strategy and process
Engaging stakeholders effectively
regulatory auditing
Honors & Awards
Biltmore’s Who’s Who Among Professionals, Who’s Who Among Professionals, Who’s Who Among Students in American Colleges and Universities, Accounting Award, Mercy College, Westchester/Rockland Pan-Hellenic Council Recognition
Affiliations
- Active Member, Epsilon Omega Zeta Chapter, Zeta Phi Beta Sorority, Inc., West Chester, PA
- Member, Order of the Eastern Stars, Dorcas Chapter #70, Mount Vernon, NY
Timeline
Housing Stabilization Specialist
Tenant Union Representative Network
11.2012 - Current
Supportive Services Coordinator
Pennrose Management
01.2009 - 11.2012
Mental Health Supervisor
Human Services, Inc., Liberty House
07.2008 - 03.2009
Customer Service Representative
Hobart West Solutions Employment Agency
11.2007 - 07.2008
Data Entry Clerk
Beckett & Lee, LLP
11.2007 - 02.2008
Caregiver
Home Instead Senior Care
06.2006 - 11.2007
Clinical Counselor
Daytop Village Inc.
01.2004 - 05.2006
Master’s - Divinity
Alliance Theology School
Master’s - Social Work
Fordham University Graduate School
Bachelor of Science - Criminal Justice
Mercy College
Associate - Business Administration, Management/Accounting
Westchester Business Institute