Mallory Ogburn
Louisville,KY
Summary
Talented account manager offering a committed, proactive approach to meeting clients' needs and exceeding expectations. Excels in building accounts into long-lasting relationships built on mutual benefit and profitability. Focused on assisting accounts with benefits offerings to enhance growth. History of participating in cohesive, successful account teams to handle high workloads and ambitious targets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Small Group Account Manager
Altman Insurance Services
01.2010 - Current
- Managed book of business of over 100 groups ranging from 2-50 lives
- Provided exceptional customer service in claims and billing issues
- Client consultation and evaluation of current renewal and alternative coverage options
- Assistance with renewal and open enrollment processes
- Coordination and communication with multiple carriers and sales representatives.
Banquet & Bar Supervisor
Crowne Plaza Campbell House
03.2007 - 08.2008
- Supervised staff and banquet functions
- Responsibilities: direct communication with clients and leading staff
- Collected and tracked inventory and revenue for banquet bars; prepared reports for management
- Extensive communication with all related departments.
Education
Bachelor of Arts in Communications -
University of Kentucky
Lexington, KY08.2009
Skills
- Microsoft Word
- Microsoft Office
- Excel
- PowerPoint
- Creative team working
- Customer Service
- Complaint Management
- Account Management
- Teamwork and Collaboration
- Opportunities Identification
- Product Expertise
- Client Relationship Building
- Coordinating Documents
- Upselling
- Customer Satisfaction
Certification
Licensed to sell Health & Life Insurance in the state of Kentucky
Timeline
Small Group Account Manager
Altman Insurance Services
01.2010 - Current
Banquet & Bar Supervisor
Crowne Plaza Campbell House
03.2007 - 08.2008
Bachelor of Arts in Communications -
University of Kentucky
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