Mallory Potts
Marysville,WA
Summary
Detail-oriented team player with strong organizational skills. Proficient in electronic medical record systems, administrative tasks, and patient care. Experienced in a variety of care team and management roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Lead, Operations Assistant
One Medical With Amazon
Phoenix, AZ, And Remote
11.2019 - 02.2024
- Served as Team Lead for Phoenix market, entailing: acting as a float health coach, patient scheduling, chart preparation and maintenance, coordinating with insurance to complete referrals and prior authorizations, retrieving information from medical records to improve chart documentation, patient communications.
- Coached team members in techniques necessary to complete tasks for Health Coach role.
- Collaborated with other leaders and clinic managers to streamline workflows, improve care team processes, and achieve quality goals collectively.
- Coordinated market-wide projects to improve patient care outcomes, utilized database reports to track and analyze key performance indicators, communicate trends and areas of opportunity with managers to improve HEDIS scores.
- Served as remote operations assistant, entailing: sending and retrieving medical records, maintaining HIPAA compliance, coordinating patient prescription needs, communicating with pharmacies, insurance companies, and specialists via phone, fax, and email.
Men's & Women's Rowing Coach
Arizona State University
Tempe, AZ
10.2019 - 05.2022
- Organized and implemented programming for rowing practices, races, and off-season training.
- Promoted sportsmanship values among athletes by setting expectations in alignment with Arizona State University, Arizona Collegiate Rowing Foundation, and the City of Tempe.
Group Training Manager
Pacific Northwest Fitness
Seattle, WA
03.2018 - 03.2019
- Developed and implemented comprehensive group training fitness program from concept to completion.
- Oversaw 30+ fitness class instructors including schedules, logistics, payroll, performance review, and hiring.
- Organized and edited onboarding manuals, multimedia visual aids, and other educational materials for staff members.
- Built and maintained professional relationships with vendors and suppliers.
- Led community outreach and marketing projects as representative of the company.
Program Director
Boys & Girls Clubs Of Snohomish County
Monroe, WA
03.2017 - 01.2018
- Enhanced youth program outcomes by implementing creative and engaging activities in alignment with the mission of Boys & Girls Clubs of America.
- Maintained and updated documentation for memberships, events, and activities.
- Trained and supervised a team of support staff, fostering a positive environment for all employees and members.
- Maintained relationships with local organizations to expand access to social and community services.
Trainer & Assistant Director
Emerald City Athletics
Everett And Seattle, WA
10.2014 - 02.2017
Rowing Coach
Everett Rowing Association
Everett, WA
08.2013 - 06.2015
Education
Bachelor of Arts - Sociology
University of Washington
Seattle, WA06.2013
Skills
- Teamwork and Collaboration
- Coaching and Mentoring
- Quality Improvement
- Key Performance Indicators
- HIPAA Compliance
- Medical terminology understanding
- Medical Records Management
- EMR Systems
- Attention to Detail
- Problem-Solving
- Excellent Communication
- Self-Directed
Certification
- Certified Personal Trainer
- Certified Behavioral Change Specialist
- CPR/AED, First Aid
Timeline
Team Lead, Operations Assistant
One Medical With Amazon
11.2019 - 02.2024
Men's & Women's Rowing Coach
Arizona State University
10.2019 - 05.2022
Group Training Manager
Pacific Northwest Fitness
03.2018 - 03.2019
Program Director
Boys & Girls Clubs Of Snohomish County
03.2017 - 01.2018
Trainer & Assistant Director
Emerald City Athletics
10.2014 - 02.2017
Rowing Coach
Everett Rowing Association
08.2013 - 06.2015
Bachelor of Arts - Sociology
University of Washington