Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mallory Potts

Mallory Potts

Marysville,WA

Summary

Detail-oriented team player with strong organizational skills. Proficient in electronic medical record systems, administrative tasks, and patient care. Experienced in a variety of care team and management roles.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Team Lead, Operations Assistant

One Medical With Amazon
11.2019 - 02.2024
  • Served as Team Lead for Phoenix market, entailing: acting as a float health coach, patient scheduling, chart preparation and maintenance, coordinating with insurance to complete referrals and prior authorizations, retrieving information from medical records to improve chart documentation, patient communications.
  • Coached team members in techniques necessary to complete tasks for Health Coach role.
  • Collaborated with other leaders and clinic managers to streamline workflows, improve care team processes, and achieve quality goals collectively.
  • Coordinated market-wide projects to improve patient care outcomes, utilized database reports to track and analyze key performance indicators, communicate trends and areas of opportunity with managers to improve HEDIS scores.
  • Served as remote operations assistant, entailing: sending and retrieving medical records, maintaining HIPAA compliance, coordinating patient prescription needs, communicating with pharmacies, insurance companies, and specialists via phone, fax, and email.


Men's & Women's Rowing Coach

Arizona State University
10.2019 - 05.2022
  • Organized and implemented programming for rowing practices, races, and off-season training.
  • Promoted sportsmanship values among athletes by setting expectations in alignment with Arizona State University, Arizona Collegiate Rowing Foundation, and the City of Tempe.

Group Training Manager

Pacific Northwest Fitness
03.2018 - 03.2019
  • Developed and implemented comprehensive group training fitness program from concept to completion.
  • Oversaw 30+ fitness class instructors including schedules, logistics, payroll, performance review, and hiring.
  • Organized and edited onboarding manuals, multimedia visual aids, and other educational materials for staff members.
  • Built and maintained professional relationships with vendors and suppliers.
  • Led community outreach and marketing projects as representative of the company.

Program Director

Boys & Girls Clubs Of Snohomish County
03.2017 - 01.2018
  • Enhanced youth program outcomes by implementing creative and engaging activities in alignment with the mission of Boys & Girls Clubs of America.
  • Maintained and updated documentation for memberships, events, and activities.
  • Trained and supervised a team of support staff, fostering a positive environment for all employees and members.
  • Maintained relationships with local organizations to expand access to social and community services.

Trainer & Assistant Director

Emerald City Athletics
10.2014 - 02.2017

Rowing Coach

Everett Rowing Association
08.2013 - 06.2015

Education

Bachelor of Arts - Sociology

University of Washington
Seattle, WA
06.2013

Skills

  • Teamwork and Collaboration
  • Coaching and Mentoring
  • Quality Improvement
  • Key Performance Indicators
  • HIPAA Compliance
  • Medical terminology understanding
  • Medical Records Management
  • EMR Systems
  • Attention to Detail
  • Problem-Solving
  • Excellent Communication
  • Self-Directed

Certification

  • Certified Personal Trainer
  • Certified Behavioral Change Specialist
  • CPR/AED, First Aid

Timeline

Team Lead, Operations Assistant

One Medical With Amazon
11.2019 - 02.2024

Men's & Women's Rowing Coach

Arizona State University
10.2019 - 05.2022

Group Training Manager

Pacific Northwest Fitness
03.2018 - 03.2019

Program Director

Boys & Girls Clubs Of Snohomish County
03.2017 - 01.2018

Trainer & Assistant Director

Emerald City Athletics
10.2014 - 02.2017

Rowing Coach

Everett Rowing Association
08.2013 - 06.2015

Bachelor of Arts - Sociology

University of Washington

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Mallory Potts