Mallory Robinson
Lafayette,LA
Summary
I'm a college student working towards my bachelor's degree in Music Business, as well as a minor in journalism. I pride myself on being a hardworking employee who is always up for a challenge. I am devoted to giving everyone I interact with a positive and memorable experience. I am outgoing and love to make people laugh. I'm very experienced in fast-paced environments and adaptable to last-minute changes. I thrive under pressure and consistently earn praise for work quality and speed. I love working with others and bringing my creative ideas to life!
Overview
5
5
years of professional experience
Work History
Order Fulfillment Associate
Something Borrowed Blooms
Lafayette, LA
02.2026 - Current
- Streamlined order processing workflows to enhance operational efficiency.
- Implemented quality control measures to ensure accuracy in order fulfillment.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Followed procedures at all times for personal and team safety.
Front Desk Coordinator
The Music Box
Lafayette, LA
09.2024 - 02.2026
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Processed payments from customers including debit and credit cards, gift cards.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
- Greeted students and their parents with a warm smile.
- Recommended the best match to students based on their interests.
Gamemaster
Escape Room Lafayette
Lafayette, LA
03.2023 - 12.2024
- Monitored players' activity to ensure compliance with game rules and regulations.
- Trained new employees in customer service techniques, policies, and procedures related to running games.
- Warmly greeted customers and checked them in.
- Made myself familiar with booking systems to ensure I could help when a manager was not present.
- Made sure I had the ability to describe what the experience would be like, in detail, to first time customers.
- Created a lighthearted, fun environment for customers and others I worked with.
Waitress/Restaurant Hostess
Tunk’s Cypress Inn
Alexandria, LA
09.2021 - 08.2023
- Greeted customers and provided menus.
- Organized take-out orders efficiently according to customer requests.
- Replenished beverages when necessary.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Processed payments accurately using cash registers or POS systems.
- Answered questions about menu items, ingredients, and pricing.
- Took orders for food and drinks and delivered them to guests.
- Communicated daily specials to customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Barista
Carpe Diem - Café & Wine Bar
Lafayette, LA
10.2022 - 02.2023
- Ground beans for espresso shots according to individual customer specifications.
- Adhered to health department regulations concerning sanitation standards.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Maintained an inventory levels of supplies and restocked when necessary.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning equipment.
- Prepared and served hot and cold coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
Education
Bachelor of Arts - Music Business
University of Louisiana At Lafayette
Lafayette, LA12-2026
High School Diploma - undefined
Oak Hill High School
Hineston, LA05-2022
Skills
Customer Relations
Social Media Promotion
Housekeeping abilities
Networking
Public Speaking
Computer Skills
Dependable and Responsible
Flexible and Adaptable
Task Prioritization
Organization
Affiliations
I have been a member of Sigma Alpha Iota, a national women's Music Fraternity for 3 years. In this organization, I have taken roles such as Vice President, Treasurer, and Corresponding Secretary. This has given me great experience in leadership positions and problem solving, as well as growing my love and passion for music!
Timeline
Order Fulfillment Associate
Something Borrowed Blooms
02.2026 - Current
Front Desk Coordinator
The Music Box
09.2024 - 02.2026
Gamemaster
Escape Room Lafayette
03.2023 - 12.2024
Barista
Carpe Diem - Café & Wine Bar
10.2022 - 02.2023
Waitress/Restaurant Hostess
Tunk’s Cypress Inn
09.2021 - 08.2023
High School Diploma - undefined
Oak Hill High School
Bachelor of Arts - Music Business
University of Louisiana At Lafayette