Mallory Shields
North Olmsted
Summary
Knowledgeable barista with solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
08.2023 - Current
- Provide efficient and friendly service in a high-volume environment
- Mentored staff in advanced brewing techniques and equipment usage.
- Handled cash and processed payments accurately to avoid errors.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Telecommunications Dispatcher
Chagrin Valley Dispatch
03.2023 - 08.2023
- Coordinated emergency response dispatching for law enforcement and fire departments.
- Monitored radio communications to ensure timely responses to service requests.
Barista
Starbucks (Cleveland Airport)
07.2022 - 03.2023
- Delivered exceptional customer service in a fast-paced airport setting
Server
The Renaissance Retirement Community
11.2021 - 07.2022
- Provided exceptional customer service in high-volume dining environment.
- Managed dining room setup, ensuring optimal layout for guest flow and engagement.
Customer Service Associate
Marc's
06.2020 - 06.2021
- Provided superior customer service during checkout
Sales Representative
Norwax
01.2018 - 01.2020
- Demonstrated and sold cleaning supplies, educating customers on product use
Education
Emergency Services Telecommunicator Course
Auburn Career Center
06.2023
Dispatch Communications Course
Cuyahoga Community College (Tri-C)
11.2022
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North Olmsted High School
06.2022
Welding
Cuyahoga Community College
Cleveland, OH12-2025
Skills
- Quick learner capable of adapting to new environments
- Strong leadership abilities demonstrated in various roles
- Effective time management
- Team player
- Adaptive and creative
- Strong attention to detail
- Friendly and outgoing
Community Activities and Volunteerism
- 2016, 2018, Game on Camp, Volunteer, 2016-2018
- 2016, 2020, Youth Challenge, Volunteer, 2016-2020
Awards
Maximum Effort Academic Award, 2019, Most Improved Academic Award, 2020
Timeline
Barista
Starbucks
08.2023 - Current
Telecommunications Dispatcher
Chagrin Valley Dispatch
03.2023 - 08.2023
Barista
Starbucks (Cleveland Airport)
07.2022 - 03.2023
Server
The Renaissance Retirement Community
11.2021 - 07.2022
Customer Service Associate
Marc's
06.2020 - 06.2021
Sales Representative
Norwax
01.2018 - 01.2020
Dispatch Communications Course
Cuyahoga Community College (Tri-C)
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North Olmsted High School
Emergency Services Telecommunicator Course
Auburn Career Center
Welding
Cuyahoga Community College