Mallory Slapnicker
Concord Township
Summary
Dynamic sales professional with extensive experience in customer relations and team leadership. Known for exceeding sales targets through strategic planning and fostering a positive work culture. Committed to driving client satisfaction and repeat business through exceptional service.
Overview
8
8
years of professional experience
Work History
Sales Representative
Seaforth Mineral & Ore. Co. Inc.
Beachwood, OH
09.2022 - Current
- Developed and maintained strong relationships with key clients to enhance customer satisfaction.
- Conducted market research to identify new sales opportunities and trends in mineral industry.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Implemented CRM tools to track customer interactions and sales progress.
- Exceeded sales targets through effective planning and goal setting.
FOH Manager
Stadium Grill
Mentor, OH
04.2021 - 10.2022
- Oversaw daily front-of-house operations, ensuring seamless service and guest satisfaction.
- Led initiatives to enhance team performance, fostering a positive work environment and culture.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
FOH Manager
Burgers 2 Beer
Highland Heights, OH
03.2018 - 06.2021
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Education
High School Diploma -
North High School
Eastlake, OH05-2009
Skills
- Customer relations
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Product and service sales
Timeline
Sales Representative
Seaforth Mineral & Ore. Co. Inc.
09.2022 - Current
FOH Manager
Stadium Grill
04.2021 - 10.2022
FOH Manager
Burgers 2 Beer
03.2018 - 06.2021
High School Diploma -
North High School