Mallory Smith
Summary
Detail-oriented team player with strong organization and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in customer service, fundraising, data entry, venue management and event coordination.
Overview
8
8
years of professional experience
Work History
Nanny
Kelsey Fulco-Turner
07.2023 - Current
- Enhanced children's emotional well-being by providing attentive care and nurturing relationships.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children's safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Waitress
MaGerks Pub & Grill
03.2023 - 10.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Political Campaign Fundraising Assistant
Rice Consulting, LLC.
11.2022 - 03.2023
- Increased donor engagement by organizing and executing successful fundraising events.
- Boosted funds raised through effective grant writing and persuasive solicitation letters.
- Enhanced donor retention rates with timely follow-ups and personalized thank you notes.
- Streamlined donation processing, ensuring accurate record-keeping and prompt acknowledgment of gifts.
- Optimized database management, allowing for efficient tracking of donor interactions and giving history.
- Generated detailed reports on fundraising progress, informing strategic decision-making for future campaigns.
- Developed strong relationships with donors through attentive communication, fostering long-term commitment to the organization''s mission.
Wedding Venue Manager
Vignon Manor Farm
07.2020 - 11.2022
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
Customer Service Representative
Shoprite Of Forest Hill
04.2016 - 07.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science - Magnetic Resonance Imaging (MRI) Technology
Pulse Radiology Institute
New York01.2025
Associate of Arts - Psychology
Harford Community College
Bel Air, MD12.2022
Skills
- Customer Service
- Account Updating
- Information Security
- Data Collection & Entry
- Social Media Management
- Writing and Verbal Communication
- Follow-up Skills
- Event Planning and Management
- Staff Management
Timeline
Nanny
Kelsey Fulco-Turner
07.2023 - Current
Waitress
MaGerks Pub & Grill
03.2023 - 10.2023
Political Campaign Fundraising Assistant
Rice Consulting, LLC.
11.2022 - 03.2023
Wedding Venue Manager
Vignon Manor Farm
07.2020 - 11.2022
Customer Service Representative
Shoprite Of Forest Hill
04.2016 - 07.2020
Associate of Science - Magnetic Resonance Imaging (MRI) Technology
Pulse Radiology Institute
Associate of Arts - Psychology
Harford Community College
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