Mallory Straube

• Achieved optimized clinic flow through effective coordination of daily patient scheduling.
• Enhanced patient compliance and satisfaction by managing timely appointment reminders and follow-ups.
• Streamlined operations by maintaining accurate data entry in electronic health record systems.
• Improved patient service responsiveness by collaborating with medical staff to prioritize urgent appointments.

• Facilitated communication between patients, physicians, and administrative staff to ensure seamless service delivery.
• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
• Generated reports and tracked data to monitor operational priorities and scheduling.
• Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.

• Administered patient assessments and documented findings in electronic health records.
• Assisted physicians with examinations and procedures, ensuring patient comfort and safety.
• Coordinated patient scheduling and managed follow-up appointments to optimize clinic flow.
• Educated patients on treatment plans, medications, and post-operative care instructions.

Completed Medical Terminology 101 at Midlands Technical College in 2008.