Mallory Van Metre
Cecilia,KY
Summary
Motivated individual with a versatile background in customer service and cash handling. Recognized for strong relationship-building skills and a commitment to driving branch success through attentive service and operational excellence.
Overview
12
12
years of professional experience
Work History
Teller
South Central Bank
08.2025 - Current
- Processed customer transactions with accuracy and efficiency.
- Assisted customers in resolving account inquiries and issues.
- Maintained cash drawers, ensuring balanced reconciliations daily.
- Educated customers on bank products and services to enhance satisfaction.
- Executed daily operational tasks while adhering to compliance regulations.
- Supported branch initiatives by promoting cross-selling opportunities effectively.
- Enhanced customer experience through attentive service and relationship building.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Bartender
J.R Neighbors
Elizabethtown, KY
06.2024 - 08.2025
- Prepared and served a variety of cocktails, enhancing guest satisfaction and experience.
- Managed bar inventory, ensuring availability of essential supplies and minimizing waste.
- Collaborated with kitchen staff to coordinate timely service during high-volume periods.
- Maintained cleanliness and organization of the bar area, adhering to health and safety standards.
- Trained new bartenders on drink preparation techniques and customer service best practices.
- Provided excellent customer service, resolving issues promptly to ensure a positive dining experience.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Briquettes Steakhouse
Spanish Fort, AL
11.2017 - 05.2024
- Prepared and served a variety of beverages, ensuring high-quality presentation and taste.
- Assisted in maintaining cleanliness and organization of bar area to enhance customer experience.
- Collaborated with kitchen staff to coordinate timely service and ensure guest satisfaction.
- Developed knowledge of drink recipes, enhancing ability to customize orders for patrons.
- Trained new bartenders on efficient service techniques and menu offerings for consistency.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server/Coach
Wintzells Oyster House
Mobile, AL
11.2014 - 11.2017
- Provided excellent customer service, ensuring a positive dining experience for all guests.
- Took and processed food and drink orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Maintained cleanliness and organization of tables and dining areas.
- Assisted in training new servers on menu items and service protocols.
- Monitored inventory levels of supplies and communicated needs to management.
- Participated in team meetings to discuss service improvements and operational efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
No Degree - Undeclared
Troy University
Troy, ALSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Cash handling and management
- Goal-oriented focus
- Cash drawer balancing
- Patience and empathy
- Stress tolerance
- Listening and comprehension
- Customer relationship building
- Drawer balancing
- New teller training
- Safe and vault operation
- Excellent communication skills
Timeline
Teller
South Central Bank
08.2025 - Current
Bartender
J.R Neighbors
06.2024 - 08.2025
Bartender
Briquettes Steakhouse
11.2017 - 05.2024
Server/Coach
Wintzells Oyster House
11.2014 - 11.2017
No Degree - Undeclared
Troy University