Mallory Wallace
Odenville,AL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Team Lead Sales Associate
Alabama Outdoors
Birmingham, AL
06.2026 - Current
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash management and ensured accurate cash drawer balance at end of shifts.
Key Holder/Head of Social Media
Plato's Closet
Trussville, AL
05.2024 - 06.2026
- Trained and mentored new staff on customer service standards and sales techniques.
- Managed store personnel by delegating tasks and supervising daily operations.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Devised content strategy to effectively engage target audiences.
- Managed content calendar, ensuring timely delivery of posts and promotional materials.
Education
High School Diploma -
Sand Rock High School
Sand Rock, AlabamaSkills
- Communicate information clearly and professionally
- Collaborate with team members to achieve goals
- Build and maintain strong relationships with customers
- Problem-solving abilities
- Cash drawer balancing
Timeline
Team Lead Sales Associate
Alabama Outdoors
06.2026 - Current
Key Holder/Head of Social Media
Plato's Closet
05.2024 - 06.2026
High School Diploma -
Sand Rock High School