Mallory Walls

Work History

55 South Restaurant

01.2019 - Current

Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Smoke Et Al

11.2013 - 12.2018

Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Resolved customer complaints promptly and professionally to maintain positive reputation.

Wild Beaver

06.2010 - 08.2010

Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Participated in promotional events, representing the establishment positively while showcasing signature cocktails.

Legends

01.2008 - 05.2010

Contributed to a positive work environment through effective teamwork and communication with colleagues.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.