Mallory Wertel
Denmark,WI
Summary
Detail-oriented professional with efficient time management and inventory management skills in various settings. Proven experience in client communication, office coordination, records management, and data entry. Known for efficiency, reliability, and dependable professionalism. Seeking a role where accuracy, reliability, and people-focused service are valued.
Overview
6
6
years of professional experience
Work History
Veterinary Assistant
Gentle Vet Animal Hospital
Green Bay, WI
07.2023 - Current
- Assisted Veterinarians and technicians during examinations and procedures to ensure animal welfare and safety.
- Performed and assisted with sample collection for laboratory testing
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and upkeep of materials to be ready on hand.
- Implemented proper sterilization techniques for sanitary work environment maintenance and surgical instrument preparation.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Increased client satisfaction by knowledgeably answering questions, offering valuable recommendations for care, and explaining medications thoroughly.
- Administered injections and medications under veterinary supervision, enhancing patient care quality and efficiency.
- Maintained accurate medical records and documentation for each patient visit, ensuring compliance with clinic protocol.
Team Member
Xperience Fitness
Green Bay, WI
07.2020 - 07.2023
- Delivered exceptional customer service, enhancing member satisfaction and retention.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted in daily operations, ensuring cleanliness and organization of fitness areas.
- Implemented effective inventory management practices, reducing supply shortages and waste.
Kennel Technician
Canterbury Tails
Green Bay, WI
02.2021 - 04.2022
- Administered daily care routines for dogs, including medication administration and specific instruction needs, ensuring their health and well-being.
- Monitored animal behavior, identifying signs of distress or illness for timely intervention.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Supported seamless check-in and check-out process for pets, minimizing stress for animals and owners with efficient service.
- Increased pet owner satisfaction by establishing personalized care plans for each animal, addressing specific dietary and exercise needs.
- Aided with individual pet grooming needs.
Host
Beverly Gardens
Denmark, WI
09.2019 - 03.2020
- Welcomed and seated guests, enhancing overall dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Assisted with appropriate food preparation.
- Waited tables for special events; weddings and large group gatherings.
- Performed daily tasks for normal restaurant operation.
Education
High School Diploma -
Denmark High School
Denmark, WISkills
- Client-Centric Excellence
- Administrative & Clerical Support
- Document Preparation
- Confidential Information Handling
- Time Management & Organization
- Record Management & Data Entry
Timeline
Veterinary Assistant
Gentle Vet Animal Hospital
07.2023 - Current
Kennel Technician
Canterbury Tails
02.2021 - 04.2022
Team Member
Xperience Fitness
07.2020 - 07.2023
Host
Beverly Gardens
09.2019 - 03.2020
High School Diploma -
Denmark High School