Mallory Clemons
Battle Creek,United States
Summary
Versatile, dependable, results-driven professional with a robust background in healthcare and administrative roles, notably at WellNow Urgent Care, Bronson Hospital, and EPI Printers. Excelled in data entry, patient care, registration, and office administration, demonstrating exceptional multitasking, and organizational skills, with a proven track record of enhancing team performance and patient satisfaction. Skilled in training employees and streamlining operations for efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Technician
WellNow Urgent Care
Battle Creek, MI
12.2024 - Current
- Assisting with patient admissions, registration, and collecting copays.
- Answering phone calls from patients, pharmacies, etc.
- Assisting in preparing patients for examinations and treatments, including vital signs monitoring, symptoms, history, medications, etc.
- Performing any in-house labs deemed necessary before the provider sees the patient, as well as any labs deemed necessary by the provider.
- Administering medication intramuscularly.
CNA
Bronson Hospital
12.2023 - 02.2025
- Provided compassionate and personalized care to patients, including assisting with daily living activities and monitoring vital signs
- Maintained detailed and accurate patient records, documenting changes in condition and communicating observations to healthcare providers
- Participated in ongoing training and professional development opportunities to enhance knowledge and skills in the field of healthcare
- Created notes that were utilized in training new employees
- Helped management come up with ideas for introducing new employees to current and other new employees to create a more inviting and inclusive environment
- Monitored food intake and output as directed by nursing staff.
- Collected specimens from patients for laboratory testing purposes.
- Assisted in discharges and transfers of patients.
Inside Account Manager/CSR
EPI Printers
10.2021 - 09.2023
- Inside Account Manager/CSR for three large accounts for EPI
- Keyed labor for three buildings.
- Created invoices for completed jobs and entered them into the system to bill the client correctly
- Boxing (storage/organization/proper destruction of previous and current promotions/jobs)
- Very fast at keying, with near perfect accuracy
- Absorbed multiple positions due to my ability to multitask and prioritize without becoming overwhelmed
- Supervisory role since 2011 when I became a backup Supervisor for Data Entry
- I then took over the Supervisor role in 2013, as well as the Mailroom Supervisor role
- Handled many HR problems (mostly hourly payroll disputes) directly, and coordinated escalations/solutions for complex issues
- Tracked performance of my staff on a daily basis to ensure they stay on task and work to the best of their ability
- Supervisor over the Mailroom and Data Entry departments, performing the daily tasks for each department
Supervisor of Validation and Entry
EPI Printers
01.2012 - 10.2021
- This position entailed holding positions as the labor lead, mailroom supervisor, eom billing invoice creation and entry, boxing, and data entry supervisor
- Entails keying multiple jobs, batching, keying of labor for two of our four buildings along with weekly and monthly labor reports, banking, validating online rebates, and entering job data into spreadsheets
- Lead on current/previous one time jobs such as Maidenform, Campbells, Kimberly Clark, Hasbro, AcuVue, GTB and AMS, including communicating with the company and the consumers
- Helped on production floor as needed
- Supervisor over anywhere from 8-15 employees on my team
- Translated management directives into actionable policies and enforced changes with the staff at all levels
- Boosted team performance by closely monitoring the work of each staff member and offering motivational support
Data Entry Specialist
WSI
09.2009 - 01.2012
- Started at EPI through the temp service WSI in September, 2009
- Started as a data entry specialist and worked my way up to being hired in, in January 2012
Education
CNA -
Kellogg Community College
11-2023
Associates Degree - General Studies, Psychology/CNA
Kellogg Community College
Battle Creek01.2009
Skills
- Vital signs monitoring
- Sterilization techniques
- Infection control practices
- Multitasking and organization
- Flexibility and adaptability
- Basic life support
- Patient care
- Employee evaluation
- Accuracy and precision
- Typing speed
- Deadline oriented
- Train employees
- Credit and collections
- Office administration
Hobbies and Interests
- Reading
- Spending time with my daughter
- Playing Video Games
- Party Planning
Affiliations
- Reading
- Watching NFL Football
- Playing Video Games
Certification
- BLS
References
References available upon request.
Timeline
Patient Care Technician
WellNow Urgent Care
12.2024 - Current
CNA
Bronson Hospital
12.2023 - 02.2025
Inside Account Manager/CSR
EPI Printers
10.2021 - 09.2023
Supervisor of Validation and Entry
EPI Printers
01.2012 - 10.2021
Data Entry Specialist
WSI
09.2009 - 01.2012
CNA -
Kellogg Community College
Associates Degree - General Studies, Psychology/CNA
Kellogg Community College
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