Malon Murray

Retail Worker

Renee Willis

04.2024 - 05.2025

Greeted customers, helped locate merchandise, and suggested suitable options.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Used POS system to process sales, returns, online orders, and gift card activations.
Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Answered questions about store policies and addressed customer concerns.
Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
Collaborated with team members to execute store promotions and sales events, driving revenue growth.
Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Maintained tidy and organized store environment to comply with cleanliness standards.
Actively engaged customers to provide general assistance and information on store merchandise.
Assisted customers with prompt and polite support in-person and via telephone.
Answered incoming calls and emails to provide product information, features and benefits.
Engaged in friendly conversation with customer to better uncover individual needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Managed efficient cash register operations.
Provided exceptional services and pleasant shopping experiences to retail customers.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Listened to customer needs and desires to identify and recommend optimal products.
Created inviting environment for customers by maintaining store organization and cleanliness.
Prioritized helping customers over completing other routine tasks in store.
Used in-store system to locate inventory and place special orders for customers.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Built customer loyalty and retention by delivering excellent shopping experiences.
Monitored customers for signs of security concerns and escalated issues to management.
Performed cash, card, and check transactions to complete customer purchases.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Summary

Overview

Work History

Retail Worker

Retail Sales Associate

Education

High School Diploma -

Skills

Timeline

Retail Worker

Retail Sales Associate

High School Diploma -

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