Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Maloni Morris

Charlotte,NC

Summary

  • Hello, my name is Maloni Morris. I am presently a college student pursuing a major in Accounting. I consider myself to be enthusiastic, cooperative, goal-oriented, and possess strong communication skills. I graduated from high school ahead of schedule while concurrently enrolling in college courses at USCL, achieving a final GPA of 3.8. My current objective is to advance my education within the finance industry.

Overview

3
3
years of professional experience

Work History

Lead Teacher

Chesterbrook Academy
01.2024 - Current
  • Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
  • Developed and implemented strategies to improve student learning outcomes.
  • Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
  • Coordinated professional development activities for teachers within the department.

Shake Shack

Crew
10.2022 - 08.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Customer Service Representative

Our Family Distribution & logistics
05.2022 - 07.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Some College (No Degree) - Accounting

York Technical College
Rock Hill, SC

Skills

  • Activity Planning
  • Lesson development
  • Behavior Modeling
  • Classroom Management
  • Great Communication
  • Multi-Task Management
  • Creative Problem Solving
  • Ready to learn
  • Technology Skills
  • Data Collection
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Data collection
  • Customer education

Education and Training

High School Diploma 

Currently enrolled in College for Accounting 

Timeline

Lead Teacher

Chesterbrook Academy
01.2024 - Current

Shake Shack

Crew
10.2022 - 08.2023

Customer Service Representative

Our Family Distribution & logistics
05.2022 - 07.2023

Some College (No Degree) - Accounting

York Technical College

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Maloni Morris