Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Maloree Adams
Farmersville,TX
Work Preference
Summary
Dedicated administrative professional with strong customer service skills, adept at data entry and office management. Committed to enhancing organizational efficiency through meticulous recordkeeping and effective time management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Eden Landscape and Irrigation LLC
Farmersville, TX
08.2015 - 04.2020
- Assisted in preparation of project proposals and client presentations to enhance service offerings.
- Trained new administrative staff on company policies, software systems, and office protocols.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained organized filing system for contracts, invoices, and correspondence to ensure accessibility.
- Processed vendor invoices and tracked payment schedules to maintain budget adherence.
Medical Assistant
Family Healthcare Associates
Allen, TX
08.2013 - 08.2015
- Administered patient care by performing vital sign checks and preparing patients for examinations.
- Assisted physicians with procedures, ensuring compliance with safety and infection control protocols.
- Coordinated patient scheduling, optimizing appointment flow to enhance operational efficiency.
- Educated patients on treatment plans, medications, and preventive care to promote health literacy.
- Managed medical records using electronic health record systems, ensuring accuracy and confidentiality of patient information.
- Trained new staff on clinic protocols and procedures, fostering a collaborative team environment.
- Streamlined inventory management processes for medical supplies, reducing waste and improving resource allocation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Improved clinical workflow with introduction of electronic health records system.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Increased efficiency in office by implementing digital filing system for patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
Bank Teller
Chase Bank
Frisco, TX
07.2012 - 08.2013
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing timely solutions to enhance satisfaction.
- Managed cash drawer operations, maintaining precise records of all transactions and balances.
- Trained new tellers on operational procedures and customer service protocols to ensure consistency.
- Resolved customer issues by collaborating with internal teams to deliver effective solutions promptly.
- Monitored daily cash flow, identifying discrepancies promptly and reporting them for resolution.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Provided customer records, account statements and copies of checks.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Trained new hires on customer service policies and procedures.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Education
Medical
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Computer proficiency
- Filing
- Customer relations
- Documentation and recordkeeping
- Office management
Accomplishments
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- CMA - Certified Medical Assistant
Timeline
Administrative Assistant
Eden Landscape and Irrigation LLC
08.2015 - 04.2020
Medical Assistant
Family Healthcare Associates
08.2013 - 08.2015
Bank Teller
Chase Bank
07.2012 - 08.2013