Malorie Baggerly
Front Office
Madisonville,TN
Summary
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
Work History
Front Office
Dr. Paul Grayson Smith Family Medicine
Cleveland, Tennessee
02.2020 - Current
Medical Front Office Receptionist
Dr. Paul Grayson Smith Family Medicine
Cleveland, Tennessee
02.2020 - Current
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
POS Technician
ADF Companies
Chattanooga, TN
09.2015 - 02.2020
- Franchising Company
- Independently offered technical assistance for a variety of computer malfunctions
- Handled many administrative tasks for daily running of the department
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Liaised between client stores and IT help desk for software issues
- Managed daily workload of client help tickets through phone, e-mail, and in-person communication
- Organized incoming and outgoing equipment shipping
- Successfully handled various projects assigned to me
- Kept inventory of seed stock equipment and maintained an organized Depot.
- Explained diagnostic findings to customers and outlined repair or service options.
Site Director
Cleveland City Schools
Cleveland, TN
08.2011 - 09.2015
- Controlled administrative, operational, financial, and logistical areas of the facility
- Billed and managed client accounts
- Familiarized parents with center policies, regulations, fees and curriculum
- Employed a variety of material for children to explore and manipulate in learning activities and imaginative play
- Maintained daily records of activities, lessons, behaviors, meals, and naps
- Escorted children on outings and trips.
Cashier/Customer Service Representative
T.J. Maxx
Cleveland, TN
08.2010 - 10.2011
- Maintained knowledge of current store polices regarding payments, returns, and exchanges
- Performed cashier duties as part of a team; providing product assistance, customer service, and facility cleaning
- Organized product placement and shelf displays by continual stocking.
Education
Associates - Unfinished
Cleveland State Community College
2013
Bachelors - Unfinished
Lee University
2011
High School Diploma -
Cleveland High School
Cleveland, TN05.2010
Skills
- Clerical Support
- Project Management
- Written and Verbal Communication Organization
- POS Systems Files and Records Maintenance
- Teamwork Problem Solving
- Microsoft Office
- Data Reporting
- Organization and Time Management
Timeline
Front Office
Dr. Paul Grayson Smith Family Medicine
02.2020 - Current
Medical Front Office Receptionist
Dr. Paul Grayson Smith Family Medicine
02.2020 - Current
POS Technician
ADF Companies
09.2015 - 02.2020
Site Director
Cleveland City Schools
08.2011 - 09.2015
Cashier/Customer Service Representative
T.J. Maxx
08.2010 - 10.2011
Associates - Unfinished
Cleveland State Community College
Bachelors - Unfinished
Lee University
High School Diploma -
Cleveland High School