Malorie Broughton
Monroe,LA
Summary
Dynamic customer service professional with extensive experience at Progressive Bank, excelling in conflict resolution and account management. Proven track record of enhancing customer satisfaction through effective transaction processing and compliance adherence. Skilled in training staff and fostering teamwork, ensuring a high-quality banking experience.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Progressive Bank
02.2006 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Managed account transactions accurately, maintaining compliance with banking regulations.
- Assisted customers in navigating online banking tools, enhancing user experience.
- Trained new staff on customer service protocols and software systems.
Teller
Richland State Bank
02.2003 - 02.2006
- Educated clients on banking products and services, improving customer engagement and retention.
- Collaborated with team members to streamline processes, reducing wait times for customers.
- Monitored daily cash flow and reported discrepancies immediately to management for resolution.
- Provided training support for new tellers, fostering a collaborative learning environment within the branch.
Teller
Hibernia National Bank
01.2000 - 02.2003
- Processed customer transactions efficiently and accurately to ensure a seamless banking experience.
- Assisted customers with account inquiries and resolved issues promptly to enhance satisfaction.
- Operated point-of-sale systems, ensuring compliance with bank policies and procedures.
- Maintained cash drawer accuracy through regular reconciliation and adherence to security protocols.
Education
High School Diploma - General Studies
Wossman High School
Monroe, LA05.1997
Skills
- Customer relationship management
- Conflict resolution
- Account management
- Transaction processing
- Regulatory compliance
- Cash handling procedures
- Quality assurance standards
- Data entry accuracy
- Communication skills
Timeline
Customer Service Representative
Progressive Bank
02.2006 - Current
Teller
Richland State Bank
02.2003 - 02.2006
Teller
Hibernia National Bank
01.2000 - 02.2003
High School Diploma - General Studies
Wossman High School