Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Malorie Dickey

Wichita Falls,TX

Summary

Skilled in foodservice operations and organizational skills, adept at driving projects to completion with meticulous attention to detail and a positive, results-oriented approach. Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.

Overview

7
7
years of professional experience

Work History

Service Manager

Chipotle Mexican Grill
Wichita Falls, TX
05.2021 - Current
  • Enforced procedures to ensure safety in the assembly and presentation of food.
  • Assessed and addressed concerns related to inventory management and food quality.
  • Maintained cleanliness and sanitation in the kitchen, as well as kitchen equipment maintenance.
  • Enhanced throughput by effectively communicating with both crew members and customers.
  • Ensured accuracy in inventory documentation while handling shipments.
  • Supporting food safety, which included ensuring handwashing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist, as well as food safety policies and procedures, are followed.
  • Delegated work to staff, setting priorities and goals.
  • Helped to resolve customer incidents, and worked to ensure positive customer experiences.
  • Helped to monitor crew breaks, shift changes, shift meetings, and line schedules.
  • Developing and cross-training all front-of-house and future service leaders.
  • Assisted with miscellaneous office administration duties, such as banking, cash handling policies and responsibilities, and office paperwork.
  • Ensured office equipment remains in working order, and making sure office supplies are ordered as necessary.

Finance Intern

City Of Wichita Falls
Wichita Falls, TX
05.2024 - 08.2024
  • Creating and analyzing reports, spreadsheets, and presentations that summarize financial data.
  • Ensure the accuracy of financial statements, making sure that the final figures on the statements are correct.
  • Manage specialized information, reports, forms dealing with fees, billing, tracking of projects, etc.
  • Develop and utilize spreadsheets, databases, and other computer applications.
  • Manage invoices and statements.
  • Sort incoming mail and send outgoing mail.
  • Researching, analyzing, and interpreting budgetary information.

Service Champion

Taco Bell
Wichita Falls, TX
07.2020 - 03.2021
  • Provided every customer with friendly service, answered menu questions, and submitted orders.
  • Provided excellent service and attention to customers when face-to-face, or through phone conversations.
  • Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services.
  • Served orders to customers at windows, counters, and tables, handling many orders per shift.

Office Assistant

Dickey Oilfield Sales
Wichita Falls, TX
06.2018 - 08.2018
  • Organized files, developed spreadsheets, faxed reports, and scanned documents to bolster organizational workflow.
  • Obtained receipts or signatures for delivered goods and collected payment for services when required.
  • Delivered items to customers and presented invoices for payments.

Education

Some College (No Degree) - Finance

West Texas A&M University
Canyon, TX

Some College (No Degree) - Finance

Midwestern State University
Wichita Falls, TX

Some College (No Degree) - Geoscience

The University of Texas At San Antonio
San Antonio, TX

Skills

  • Foodservice operations
  • Problem management
  • Organizational skills
  • Team leadership
  • Time management

Affiliations

  • Volunteer for Faith Village Church of Christ Team Sew (2016-2021) in which deliveries would be made to various hospitals and medical centers in the area
  • Christmas in Action (2018)

Timeline

Finance Intern

City Of Wichita Falls
05.2024 - 08.2024

Service Manager

Chipotle Mexican Grill
05.2021 - Current

Service Champion

Taco Bell
07.2020 - 03.2021

Office Assistant

Dickey Oilfield Sales
06.2018 - 08.2018

Some College (No Degree) - Finance

West Texas A&M University

Some College (No Degree) - Finance

Midwestern State University

Some College (No Degree) - Geoscience

The University of Texas At San Antonio

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Malorie Dickey