Mason Eads
Leeds
Summary
Technician professional with strong background in precision measurement and equipment maintenance. Demonstrated ability to ensure accurate calibrations and compliance with industry standards. Committed to team collaboration and achieving results, showcasing reliability and adaptability. Skilled in troubleshooting, technical repairs, and maintaining high standards of quality.
Overview
9
9
years of professional experience
Work History
Scale Technician
Birmingham Toledo
10.2021 - Current
- Calibrated and maintained scales to ensure precise measurements for various applications.
- Conducted regular inspections and troubleshooting of scale equipment to enhance operational efficiency.
- Trained junior technicians on scale operation, maintenance procedures, and safety protocols.
- Implemented process improvements that reduced downtime during scale calibrations and repairs.
- Assisted in training new technicians, sharing knowledge of industry best practices and techniques.
- Helped customers understand the importance of regular scale maintenance for long-term reliability and accuracy.
- Served as a reliable resource for colleagues seeking advice on complex repair jobs or challenging customer situations.
- Kept robust spare parts inventory based on expected needs to minimize downtime.
Server
Chez FonFon
12.2019 - 10.2021
- Provided exceptional customer service by promptly addressing guest needs and inquiries.
- Managed multiple tables efficiently while maintaining high service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge and service protocols.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Representative
Forehand Construction
09.2019 - 12.2019
- Demonstrated products and specific features at customer locations and special events
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
- Utilized various sales techniques to develop relationships with customers and drive sales
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Performed cold-calling and follow-ups with leads to secure new revenue
Car Salesman
Benchmark Crystal Dodge Jeep Ram
04.2019 - 09.2019
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Resolved customer concerns regarding loan financing and warranties
- Negotiated vehicle prices and secure financing for customers
- Maintained compliance with all service, quality, and regulatory standards
- Responded to customer enquiries via telephone and email
- Completed registration paperwork and sales documentation
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Answered telephone and email inquiries from potential customers
Food Runner
Flemings Prime Steakhouse
01.2016 - 04.2019
- Delivered food items to tables ensuring each restaurant patron received correct order
- Greeted incoming guests and managed accurate seating based on customer desires and server loads
- Organized and replenished supplies at food stations to optimize team performance
- Completed efficient table resets by wiping down surfaces and refilling condiments
- Refilled condiments on each table when running low
- Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses
- Garnished dishes and quickly delivered items to customers, minimizing wait times
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Answered questions from restaurant patrons regarding menu items
- Assisted servers with table settings and beverage refills to support high-volume shifts
- Washed dishes, glasses and cutlery when dishwashing staff became overwhelmed
- Cleared tables immediately after guests left in preparation for next party
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Trained and mentored newly hired employees to explain process flow and safety procedures
- Greeted and maintained relationships with regular customers
Education
High School Diploma -
Hewitt-Trussville High School
Trussville, AL4 2012
Some college/ no degree - General Studies
Jefferson State Community College
Birmingham, ALSkills
- Interpersonal skills
- Customer service
- Can-Do Attitude
- Teamwork/ Collaboration
- Measurement accuracy
- Electronic diagnostics
- Software configuration
- Schematic reading
- Precision calibration
- Load cell knowledge
- Complex Problem-solving
- Attention to detail
Timeline
Scale Technician
Birmingham Toledo
10.2021 - Current
Server
Chez FonFon
12.2019 - 10.2021
Sales Representative
Forehand Construction
09.2019 - 12.2019
Car Salesman
Benchmark Crystal Dodge Jeep Ram
04.2019 - 09.2019
Food Runner
Flemings Prime Steakhouse
01.2016 - 04.2019
Some college/ no degree - General Studies
Jefferson State Community College
High School Diploma -
Hewitt-Trussville High School
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