Malory Cameron
Arlington,MA
Summary
15+ years experience in wide variety of hospitality and customer service positions.
Passionate multitasker. Maintains professionalism, responsibility, accuracy, poise and sense of humor in demanding high-volume environments.
Skilled in working under pressure. Strong observational skills and excellent at anticipating situations ahead of time. Acts as leader to avoid problematic scenarios.
Committed to company loyalty by maintaining in-depth knowledge of products, protocol, safety, and clientele-specific needs.
Overview
12
12
years of professional experience
Work History
Event Assistant
Metropolitan Waterworks Museum
04.2022 - Current
- Directs team to set up and keep space clean and presentable for guests.
- Welcomes guests to events, checks invitations, and oversees setup and breakdown of events.
- Alerts guests of venue rules, monitors surveillance and reports infractions or violations to appropriate parties.
Musician & Entertainment Host
Entrepreneurship
01.2012 - Current
- Has hosted 100+ events as MC & sound engineer.
- Has performed in 400+ shows as musician & performer.
- Schedules rehearsals & recordings with other musicians & engineers.
- Executes live concerts with full bands, crew & production.
Bartender & Shift Manager
The Gaff
04.2012 - 09.2022
- Set up establishment for operation, obtained cash bank and stocked bar and front of house.
- Handled customer, team and business needs while simultaneously avoiding delays or errors.
- Adhered to state laws regarding alcoholic service procedures & maintained safe environment.
- Performed opening & closing duties, including preparing for success, setup & cleanup, taking inventory & managing cash drawers.
- Trained all new employees on operational procedures, recipes, selling techniques & safety protocol.
- Boosted bar profitability & implemented waste reduction with innovative usage of stock in house.
- Mentored team members on routine procedures and productivity strategies.
- Developed and maintained individual relationships with guests.
Education
Studies -
Massachusetts Bay Community College
Wellesley Hills, MACape Cod Community College
West Barnstable, MASkills
- High-Volume Environments
- Customer Service; Hospitality & Accommodation
- Anticipating Guest Needs
- Energetic and Outgoing
- Handling Difficult Customers
- Shift Management
- Responsible Service & Excellent Judgement
- Organizational Abilities
- Fast Learning & Easily Adaptable
Timeline
Event Assistant
Metropolitan Waterworks Museum
04.2022 - Current
Bartender & Shift Manager
The Gaff
04.2012 - 09.2022
Musician & Entertainment Host
Entrepreneurship
01.2012 - Current
Studies -
Massachusetts Bay Community College
Cape Cod Community College
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