Malouse St Eloi
Jonesboro,GA
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
5
5
years of professional experience
Work History
Operations Officer
A & M Consulting And Multiple Services
01.2019 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Planned and resourced personnel and logistics for operations component s, facilitated continuous improvement, and removed impediments to activities.
- Implemented processes that simplified procedures and reduced average processing time.
- Communicated project updates to stakeholders at all levels.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales by 10 %.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
Client Service Analyst
The 825 Group, LLC
11.2022 - 06.2023
- Acted as lead party for external calls managing over 50 customer calls per day.
- Analyzed client disputes and offered solutions to fit client and company expectations.
- Organized and conducted bi weekly meetings with executives and teams for marketing initiatives
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify opportunities, to increase clients portfolios by 10% and reduced incomplete financial reports by 30%.
- Managed client educational events on protecting clients assets and increased participation by 10%.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Monitored daily performance against established me
Scrum Master
United Health Group, Optum
07.2020 - 11.2022
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback in increase production by 10%.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievements by 10 %.
- Collaborated with stakeholders to identify business needs and data sources.
- Identified patterns and trends in large data sets and provided actionable insights.
Education
Bachelor of Science - Nonprofit Management
Kennesaw State University
Kennesaw, GA12.2014
Skills
- Customer Requirements Analysis
- Project Management
- Presentation Skills
- Customer Interaction
- Lead Teams
- External Communications
- Agility Improvements
- Team Meetings
Timeline
Client Service Analyst
The 825 Group, LLC
11.2022 - 06.2023
Scrum Master
United Health Group, Optum
07.2020 - 11.2022
Operations Officer
A & M Consulting And Multiple Services
01.2019 - Current
Bachelor of Science - Nonprofit Management
Kennesaw State University
Similar Profiles
Shubham Kalyan AgrawalShubham Kalyan Agrawal
Founder & CPTO at Multiple Startups and Consulting VenturesFounder & CPTO at Multiple Startups and Consulting Ventures
Dawn BartonDawn Barton
Help Desk Technician Support Coordinator at Regional Multiple Listing ServicesHelp Desk Technician Support Coordinator at Regional Multiple Listing Services
Fahim AhamodFahim Ahamod
AAA Income Tax, Immigration & Multiple Services, P - Customer Service Associate at AAA Income Tax, Immigration & Multiple ServicesAAA Income Tax, Immigration & Multiple Services, P - Customer Service Associate at AAA Income Tax, Immigration & Multiple Services
Dr. Stephanie PayneDr. Stephanie Payne
Deputy Superintendent at Dubois Integrity AcademyDeputy Superintendent at Dubois Integrity Academy
Fabiana GuillouxFabiana Guilloux
Maintenance Expert at Pegasus ResidentialMaintenance Expert at Pegasus Residential