Marie Luz Espino-Kelly
Wichita,KS
Summary
I have strong interpersonal skills and adaptability, which contribute to positive experiences for patients and colleagues. I am enthusiastic about personal growth and mastering new abilities, I am dedicated, reliable, and determined in getting things done. Knowledgeable in appointment scheduling and patient confidentiality. Proven ability to enhance operational efficiency and resolve customer service issues effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Appointment Scheduler
General Informatics, Inc
Wichita, Kansas
07.2022 - 07.2024
- Scheduled medical appointments.
- Verified insurance eligibility prior to scheduling appointments.
- Maintained organized appointment schedules to enhance operational efficiency.
- Managed incoming calls from patients inquiring about their appointments or requesting changes and cancellations.
- Assisted in resolving any customer service issues that arose during the appointment process.
- Provided patients with comprehensive visit instructions for preparation.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Electronically communicated messages to Primary Care Managers and clinic nurses as per protocol.
- Validated patient demographic information prior to scheduling appointments.
- Routed calls and correspondence to appropriate medical staff.
Childcare Provider
Angel Wings Learning Center
Wichita, Kansas
09.2016 - 06.2019
- Assisted with feeding infants and toddlers during meal times.
- Developed positive relationships with families by communicating regularly about their child's development.
- Secured indoor and outdoor premises to protect children.
- Developed and implemented lesson plans and activities for children of various ages.
- Sanitized toys and tables to maintain clean, safe environment.
- Guided children through engaging and productive activities to foster fun learning environment.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
Luxury Brand Promoter
Duty Free Shopping, Louis Vuitton Moet Hennessy
Tumon, Guam
06.2013 - 07.2016
- Enhanced brand and product visibility through targeted promotions.
- Created positive consumer perceptions by demonstrating product value.
- Resolved customer inquiries, ensuring comprehensive knowledge of products.
- Coordinated with Sales Associate to elevate sales prospects
- Assessed customer interests and requirements to personalize interactions.
- Highlighted high-profile products to engage potential clients successfully.
Engineering Dispatcher
Holiday Resort & Spa Guam
Tumon, Guam
08.2013 - 05.2016
- Received or prepared work orders.
- Relayed work orders, messages or information using telephones or two-way radios.
- Attended daily Department Head meetings to ensure alignment on departmental goals.
- Facilitated communication between various departments and engineering team through effective call management
- Tracked radio transmissions and telephone calls for precise record-keeping.
- Collaborate with vendors and subcontractors
Education
Medical Administrative Assistant
Medcerts Career School
Early Childhood Education Associate
Pennfoster Career School
Mass Communication
St. Paul College
PhilippinesSkills
- Interpersonal skills
- Patient confidentiality
- Data entry
- Organizational skills
- Appointment scheduling
- Attention to detail
- Problem-solving analysis
- Adaptability and flexibility
- Continuous improvement
Certification
- HIPAA
- Privacy Act, Cyber Awareness Threat
- Controlled Unclassified Information
Timeline
Medical Appointment Scheduler
General Informatics, Inc
07.2022 - 07.2024
Childcare Provider
Angel Wings Learning Center
09.2016 - 06.2019
Engineering Dispatcher
Holiday Resort & Spa Guam
08.2013 - 05.2016
Luxury Brand Promoter
Duty Free Shopping, Louis Vuitton Moet Hennessy
06.2013 - 07.2016
Medical Administrative Assistant
Medcerts Career School
Early Childhood Education Associate
Pennfoster Career School
Mass Communication
St. Paul College
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