Malundra Jackson-White

ENFORCEMENT

• Provide case management services to an assigned case load of over 3,000 child support cases and apply knowledge of policies, procedures, and state and federal regulations.
• Enhanced child support enforcement by conducting thorough case investigations and analysis.
• Promoted parental responsibility through diligent monitoring of payment plans.
• Executed all enforcement remedies as a result of non-compliance.
• Managed and completed morning mail messages.
• Remitted wage assignments to non-custodial parents employers.

BACKLOG

• Maintain accurate and timely case notes on all customer contacts and document activities.
• Documented data and completed accurate updates to case records.
• Reduced caseload backlog by implementing comprehensive time management strategies.

LEGAL CASEWORKER/COURT SPECIALIST

• Processed legal documents such as summons, bench warrants, wage attachments, and liens to prepare materials for trials.
• Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
• Performs locate searches for non-custodial and custodial child support case participants and adds the findings onto the Tennessee Child Support Enforcement System (TCSES).
• Calculated child support obligations and debts.
• Recognized for consistently surpassing performance goals, earning a reputation for exceptional dedication and commitment to serving families.
• Locates and prepares assigned establishment, modification, rehearing, and contempt dockets for child support case files scheduled for court and provides them to the assigned IV-D attorney at 10 business days before the court hearing.
• Schedules Genetic Testing appointments for case participants during the court hearing as requested by the Magistrate.
• Developed customized training materials for new hires.
• Attends court hearings with the attorneys via Zoom at least four days a week as the State's Witness.
• Provides administrative support for attorneys via Court Follow Up referral requests following a court hearing to includes new or amended petitions, motion for default judgement, notices of dismissals, assumption/transfer notices, issuance of wage assignments, contact with the case participants.
• Prepares manual and/or electronic subpoenas and summonses for service of process attempts.
• Uses Child Support Portal and Onbase to manage and update electronic case files.
• Provided genetic testing to determine paternity needs.
• Communicated with the clerks of Chancery and Circuit court to request certified copies of case participants divorce decrees and parenting plans.

• Ensured inventory was sufficient at Amazon to meet customer needs.
• Evaluated sales for last 30 days.
• Transferred available stock into holding location to prepare for shipping.
• Created shipping labels for individual boxes contained in shipping plan.
• Made sure order arrived within preset delivery window by tracking shipments.
• Maintained detailed records of the quality, quantity, style, and color of products fulfilled by Amazon.

• Managed and responded to customer reviews submitted on company website.
• Submitted quarterly reports detailing number of approved reviews by star ratings.
• Answer phones and respond to customer requests while maintaining integrity and discretion.
• Identify, research, and resolve customer issues.
• Research billing issues, such as misapplied payments, using the appropriate computer software.
• Answer incoming customer emails and chats.
• Trained new personnel regarding company operations, policies and services.