Malvin Forbes
Moreno Valley
Summary
Dynamic sales professional with extensive experience in customer service and relationship management. Known for building long-term client connections and utilizing product knowledge to drive increased sales and retention.
Overview
19
19
years of professional experience
Work History
Sales Representative
Health Technology Professional Products
Riverside, CA
01.2006 - 04.2025
- Developed and maintained strong client relationships through regular communication and follow-ups.
- Exceeded monthly sales quotas consistently by adopting effective selling techniques combined with a deep understanding of product offerings.
- Negotiated contracts with clients by understanding their requirements and offering tailored solutions, leading to mutually beneficial agreements.
- Increased sales revenue by building strong relationships with clients and understanding their needs.
- Conducted regular follow-ups with clients to ensure satisfaction and identify potential upsell opportunities, maintaining a high retention rate.
- Delivered product presentations to potential clients both in-person and via online platforms, showcasing the value proposition effectively.
- Provided exceptional customer service by addressing client concerns promptly and professionally, contributing to a positive brand image.
- Participated in industry trade shows and conferences to network with potential clients, increasing brand visibility.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
High School Diploma -
Bethel Christian High School
Riverside, CASkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Sales expertise
- Product and service knowledge
- Customer retention
- Product and service sales
- Upselling and cross selling
- Sales consultation
Accomplishments
Key Accomplishments
- Developed and implemented a company-wide Pet-Safe Cleaning Program for Dogtopia, now standardized across 200+ franchise locations nationwide
- Established cleaning, disinfecting, and odor-control protocols using a streamlined system of products and procedures
- Introduced operational equipment, including auto scrubbers and portion-controlled dispensing systems, to ensure accurate product dilution and efficiency
- Led quarterly virtual training sessions for franchise owners and staff, driving consistent compliance and best practices across all locations
- Built and maintained strong relationships with franchise partners, contributing to sustained account growth
- Generated over $2 million in revenue through program adoption and expansion
Timeline
Sales Representative
Health Technology Professional Products
01.2006 - 04.2025
High School Diploma -
Bethel Christian High School