Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maly Onhvandy

Johnston,RI

Summary

Dynamic professional with extensive experience in quality control and document management, notably at BNY Mellon. Excelled in client relationship building and data entry proficiency, enhancing operational efficiency and compliance. Demonstrated strong empathy and multitasking abilities, achieving significant improvements in client service quality.

Overview

28
28
years of professional experience

Work History

Client Services Rep – Quality Control

BNY Mellon
11.2007 - 02.2025

· Responsible for Quality Control of Prudential New Accounts, Transfers, Purchases, Exchange, Redemptions, Life Event Financial, Life Event Transfer, Maintenance, Control Trades, Group Purchases, All Financial, and Non-Financial transactions for Retirement and Non-Retail Accounts

· Responsible for final review of all large dollar transactions

· Utilize Image System for Multi Clients

· Utilize database department procedures and legal procedures to ensure compliance

· Give constructive feed back to processors to help improve quality and productivity

· Prepare daily and weekly productivity reports

· Work within established mutual fund industry ensuring proper legal requirements are met

· Responsible for preparing weekly management meeting agenda on rotating basis

· Complete assigned management projects when applicable

Document Control Services

The Hartford Life Insurance
08.1997 - 09.2007

· High performing senior team member in a production environment

· Cross-trained on multiple teams throughout the department

· Adapts quickly to new procedures

· Strong technical knowledge of the VISTA system (scanning, indexing, job creation, doc retrieval, job information search, reindexing)

· Effective work queue management

· System experience: Reconciliation, RPS, Checkwriter, Excel Batching Program, Windows NT, Word, Word Excel, and Microsoft PowerPoint

Education

Associate of Arts - Business Administration

Tunxis Community College
Farmington CT
01-1997

Skills

  • Strong empathy
  • Client relationship building
  • Data entry proficiency
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability

Languages

English
Native or Bilingual
Lao
Native or Bilingual
Thai
Native or Bilingual

Timeline

Client Services Rep – Quality Control

BNY Mellon
11.2007 - 02.2025

Document Control Services

The Hartford Life Insurance
08.1997 - 09.2007

Associate of Arts - Business Administration

Tunxis Community College
Maly Onhvandy